Customer Service Associate

At Bank of Luxemburg, our mission is “To have a positive impact on people’s lives.” You’ll see that mission in action through the relationships you build with customers and coworkers every day. Our employees value the supportive, down-to-earth family feel of our workplace, and we’re proud to have been recognized as a Top Workplace in 2025 and 2026. As a Customer Service Associate at Bank of Luxemburg’s Dyckesville office, you’ll be a friendly, trusted resource for customers and an important part of the community we serve. How You’ll Make an Impact Create a welcoming experience for customers, whether you’re helping them in person or over the phone. Handle everyday banking transactions accurately and efficiently, including deposits, withdrawals, loan payments, cashier’s checks, and other teller services. Help customers navigate online banking, debit card questions, account research, and other banking needs. Get to know customers, listen to what they need, and connect them with products, services, or team members who can help. Protect customer information and help safeguard the Bank by following procedures and recognizing potential fraudulent activity. What Will Help You Succeed A genuine interest in helping people and delivering great customer service. Strong attention to detail, organization, and the ability to balance multiple priorities. Professionalism and good judgment when handling confidential information. Previous experience in customer service, cash handling, and problem-solving is a plus. More Than Benefits: Support for Life & Career We want you to have the resources to thrive today while building toward what’s next. We believe in growing our employees and promoting from within whenever possible. Health & well-being: Health, dental, vision, and life insurance, plus an Employee Assistance Program (EAP) and health & wellness program. Your financial future: 401(k) match and an Employee Stock Purchase Plan. Time for what matters: Paid time off, paid holidays, and paid time off to volunteer in your community. Growth & recognition: Tuition reimbursement, an employee reward program, and opportunities to develop and advance within the Bank. More advantages: Company-paid short- and long-term disability, pet insurance, and free and discounted bank services. Ready to Make an Impact? If you’re someone who enjoys helping others, building relationships, and being part of a close-knit community, we’d like to meet you. Apply today to become a Customer Service Associate at Bank of Luxemburg’s Dyckesville office.