Customer Service Associate

We work alongside labor unions, credit unions, and professional associations throughout North America to help their members and families access permanent benefit programs that provide lasting financial protection and peace of mind.Our mission is simple — to support working families with integrity, care, and professionalism. We’re seeking motivated, people-centered individuals who want to grow personally and professionally while making a meaningful impact from home.Role OverviewIn this position, you’ll connect with members who have requested information about their available benefits. You’ll guide them through their options, answer questions, and ensure they receive the protection and clarity they need — all in a fully virtual environment.Key ResponsibilitiesConduct virtual consultations and phone meetings to review member benefit optionsListen carefully, assess needs, and provide clear, accurate explanationsKeep all digital documentation organized and up to dateCollaborate with your team to achieve shared goals and maintain service qualityTake part in training and development programs to strengthen professional skillsShare ideas and feedback to help improve the overall member experienceRequirementsLegally eligible to work in the United States or CanadaHigh school diploma or equivalent requiredComfortable using Zoom and digital communication toolsStrong communication and active-listening skillsSelf-motivated, reliable, and able to work independentlyExperience in people-facing or fast-paced roles is an assetPreferred TraitsGenuine ability to build trust and maintain positive relationshipsAdaptable, dependable, and detail-orientedCollaborative team player with accountability and initiativeProfessional communicator with empathy and composureWhat’s OfferedComprehensive benefits package — including dental, prescription, travel, and life coverageRemote work flexibility with a schedule that fits your lifestyleIncentive rewards and recognition programs for top performersCareer growth opportunities through ongoing mentorship and leadership trainingSupportive and inclusive culture that values teamwork and celebrates success