Customer Service Associate

About UsWe proudly partner with labor unions, credit unions, and professional associations across North America to ensure their members and families gain access to long-term benefit programs that safeguard their financial well-being and bring lasting peace of mind.Our purpose is clear — to serve working families with integrity, care, and professionalism. We’re looking for driven, people-oriented individuals who are eager to grow both personally and professionally while creating a meaningful impact from the comfort of home.Position SummaryAs a Member Benefits Representative, you’ll be the primary point of contact for members who have requested information about their coverage options. Your role is to walk them through their available benefits, answer their questions, and make sure they fully understand their protection — all within a fully remote work environment.ResponsibilitiesConduct virtual consultations and phone appointments with members to review their benefit optionsIdentify needs and provide clear explanations to help members make informed decisionsKeep digital records accurate and well-organizedCollaborate with your team to reach shared performance goals and uphold service standardsParticipate in ongoing training sessions to expand product knowledge and professional skillsOffer input and suggestions to help enhance the overall member experienceQualificationsMust be legally authorized to work in the U.S. or CanadaHigh school diploma or equivalent requiredComfortable using Zoom, email, and other digital toolsExcellent listening, communication, and interpersonal skillsSelf-driven, disciplined, and able to work independentlyPrevious experience in customer service, sales, or fast-paced environments is an assetIdeal CandidateNaturally builds trust and maintains strong relationshipsReliable, adaptable, and detail-focusedWorks well independently and in a team settingCommunicates with professionalism, empathy, and confidenceWhat You’ll GainComprehensive benefits package including dental, prescription, life, and travel coverageRemote work flexibility to align with your lifestyleIncentive programs and performance rewards for top achieversCareer advancement opportunities through leadership training and mentorshipA supportive, team-oriented culture that values growth and celebrates success