Customer Service Associate - WFH

About UsWe are an established organization serving families across the U.S., Canada, and New Zealand, along with a dedicated division in New York. Our work centers on offering essential programs that support members of unions, credit unions, and various associations. We’re committed to providing reliable protection and building long-lasting connections with the communities we work with.About the RoleThis role focuses on guiding members through the benefits available to them. You’ll help them understand their options, answer questions, and walk them through straightforward enrollment steps. Every interaction involves individuals who already have a link to the programs we represent.ResponsibilitiesReview benefit information with members and confirm eligibilityManage incoming calls and route them where they need to goFollow up with members and respond to their inquiriesClearly explain available benefit options and how they workCreate personalized recommendations using our internal systemsStay informed on product updates and new procedures through ongoing trainingWho Thrives in This PositionClear, confident communicatorsOrganized individuals who pay close attention to detailComfortable speaking with members by phone or videoPeople who follow structured processes wellProfessionals who remain patient, friendly, and member-focusedWhat We ProvideComprehensive training from day oneA fully remote work environmentWeekly pay with competitive earning potentialOpportunities for performance bonusesAdvancement options for long-term growthFull benefits available after 3 monthsA supportive culture that encourages balance and stability