Customer Service Projects Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Projects Lead based in Brazil.

This role offers the opportunity to lead digital transformation initiatives that improve customer service operations and global business processes.
You will drive the deployment, adoption, and continuous improvement of technology solutions that enhance efficiency and customer experience.
The position combines project management, process optimization, data analysis, and cross-functional collaboration.
You will work closely with teams across customer service, finance, supply chain, commercial, and IT to deliver measurable improvements.
Your impact will come from enabling smarter workflows, improving tool adoption, and supporting large-scale operational transformation.
This is an ideal opportunity for a strategic and hands-on professional who enjoys solving complex challenges in a global environment.