Customer Service Rep (Remote)

About the OrganizationWe are a globally established provider of supplemental benefit programs, serving tens of thousands of union and association groups worldwide. For more than six decades, our focus has been on supporting working families by offering long-term benefit solutions designed to provide stability and protection.Role ResponsibilitiesHandle inbound and outbound member communicationsSchedule and manage virtual appointmentsDeliver online presentations to individuals who have requested benefit informationComplete digital applications and required documentationMaintain accurate records and uphold quality standardsUse basic computer systems and online tools efficientlyParticipate in professional development and leadership training programsCandidate RequirementsStrong verbal communication and interpersonal skillsProfessional, positive, and service-oriented approachAbility to communicate effectively with individuals and teamsStrong relationship-building skillsPrevious customer service or sales experience is an asset, but not requiredComfortable working collaboratively in a team environmentAuthorized to work in the United States and/or CanadaCompensation & BenefitsComprehensive health benefitsFully remote, work-from-home positionFlexible scheduling optionsWeekly compensation with performance-based monthly bonuses