Customer Service Rep - WFH

We partner with labor unions, credit unions, and professional associations across North America to help their members and families access permanent supplemental benefits designed to protect their income and future security.Our mission is to serve working families with integrity, care, and professionalism, and we’re looking for driven, people-focused individuals who want to grow their career while making a meaningful impact from home.Position OverviewIn this role, you’ll connect directly with members who have requested information about their available benefits. You’ll guide them through their options, answer questions, and help ensure they receive the protection and peace of mind they deserve — all in a virtual environment.Key ResponsibilitiesConduct virtual meetings and phone consultations with members to review benefit optionsListen attentively, identify needs, and provide clear, personalized explanationsMaintain organized records and complete all digital documentation accuratelyCollaborate with team members to reach shared goals and support ongoing initiativesParticipate in training and professional development sessions to continue building skillsContribute ideas that improve efficiency and the overall member experienceRequirementsMust be legally eligible to work in the United States or CanadaHigh school diploma or equivalent requiredProficient using Zoom and basic digital toolsStrong communication and active-listening abilitiesReliable, self-motivated, and comfortable working remotelyPrior experience working with people in fast-paced environments is an assetPreferred AttributesNatural ability to build trust and maintain positive relationshipsAdaptable, dependable, and detail-orientedTeam-oriented with a strong sense of accountabilityConfident communicator with professionalism and empathyWhat You’ll ReceiveComprehensive benefits package — dental, prescription, travel, and life coverageWork-from-home flexibility with a schedule that fits your lifestylePerformance rewards and incentive trips for top achieversCareer advancement opportunities through structured mentorship and leadership trainingPositive, inclusive environment where effort is recognized and growth is encouragedMake a DifferenceIf you enjoy connecting with people, solving problems, and creating meaningful outcomes, this is a chance to build a rewarding remote career with real purpose and long-term stability.Apply today and take the next step toward a future where your work truly matters.