Customer Service Rep - WFH

For more than six decades, our organization has proudly served as the only 100% union-labeled supplemental benefits provider in the world, partnering with over 40,000 labor unions and associations throughout North America and beyond. Our focus is simple: we help hardworking individuals and their families access supplemental and permanent benefit programs that safeguard their income, health, and financial security—especially when traditional workplace coverage changes, reduces, or ends.We exist to make a real and lasting impact on the lives of everyday people. Our foundation is built on integrity, transparency, and genuine care. Every interaction—whether we’re guiding a family through their options or finalizing their benefit documentation—is handled with professionalism and empathy. Our team takes pride in ensuring each member receives a smooth, supportive, and trustworthy experience from start to finish.Your RoleAs part of our growing team, you’ll work directly with union members who have requested information about their available benefits. Your responsibility is to help them clearly understand their options, answer their questions, and make sure they feel confident in the decisions they make for themselves and their families.Day-to-day responsibilities include:Managing inbound and outbound communications with union members who have expressed interest in benefit informationScheduling and leading virtual consultations to review available programsProviding accurate explanations of benefits, eligibility requirements, and enrollment detailsCompleting and verifying applications, forms, and supporting documentationMaintaining organized digital records while ensuring accuracy and complianceEngaging in continuous training, mentorship, and personal development programsCollaborating with team members and leadership to uphold consistent service standardsThis is a remote position, allowing you to work from anywhere with a reliable internet connection. You’ll have full access to modern tools, structured systems, and a leadership team committed to your ongoing success.Who We’re Looking ForThis opportunity is ideal for individuals who take pride in helping others, value professionalism, and enjoy working in a structured yet flexible environment.We’re seeking candidates who demonstrate:Exceptional communication and listening skillsA professional, courteous, and patient demeanorStrong organizational and time-management abilitiesDependability and attention to detailA positive attitude and eagerness to learn new skillsComfort with basic computer applications and online meeting toolsA collaborative spirit and ability to work well with othersLegal authorization to work in the U.S. or CanadaPrior experience working directly with people is an asset, but not required—full training is provided to ensure your success.What You’ll GainWe’re committed to supporting the people who make our mission possible. Our company culture is built around growth, flexibility, and recognition, ensuring that every team member has the opportunity to thrive.Comprehensive benefits package after onboarding100% remote work — complete flexibility to work from homeFlexible scheduling for better work-life balanceOngoing professional development and career advancement opportunitiesComprehensive training program with continuous mentorshipAnnual incentive trips to destinations such as the Bahamas, Cancun, and Las Vegas for qualifying team membersWe equip you with all the tools, training, and guidance you need to succeed—while giving you the freedom to build a career that aligns with your lifestyle and goals.