Customer Service Rep - Work From Home

Our organization operates under a fully unionized benefits structure and partners with tens of thousands of unions and member-based associations across North America and internationally. For more than six decades, we have focused on providing supplemental and long-term benefit programs designed to support working families throughout different stages of life.What the Role InvolvesCommunicating with members through inbound and outbound callsScheduling and conducting virtual appointments with individuals who request benefit informationPresenting benefit programs in a clear and professional mannerCompleting digital documentation accurately and efficientlySupporting quality standards and ongoing professional developmentWhat We’re Looking ForStrong verbal communication and interpersonal skillsPositive attitude and professional demeanorAbility to work effectively with individuals and teamsCustomer service or client-facing experience is an assetComfortable working with basic computer systems and digital toolsAuthorized to work in the United States or CanadaWhat’s OfferedComprehensive benefits packageFully remote work environmentFlexible scheduling optionsWeekly compensation with performance-based bonus opportunitiesEligibility for company-sponsored annual travel incentives