Customer Service Rep - Work From Home

Protect Families. Build Your Future. Work From Anywhere.We’re part of a mission-driven organization that partners with working-class families across North America to deliver crucial life and supplemental benefits. Our unique connection with over 40,000 labor unions and associations gives us a trusted voice in protecting those who serve our communities.For more than 60 years, we’ve been focused on one thing: helping families when they need it most. Now, we’re growing our remote team and looking for ambitious individuals who want to make a real impact while building a career with purpose.Role Overview:This is not a cold-calling sales job. You’ll be working directly with members who’ve requested information. Your day-to-day will include:Reaching out to and following up with members via phone or videoBooking and conducting virtual consultationsPresenting benefit options based on each family's needsAssisting clients with paperwork and enrollmentEnsuring all documents are completed with accuracy and careParticipating in ongoing training to grow personally and professionallyWhat You Bring:A passion for helping others and making a differenceGreat communication and relationship-building skillsSelf-motivation and the ability to work independentlyA positive, energetic attitudeExperience in customer service, sales, or consulting (an asset, not a requirement)Must be legally allowed to work in the U.S. or CanadaPerks & Benefits:Remote-first — work from home anywhere in the U.S. or CanadaWeekly compensation and monthly performance bonusesAdvancement opportunities — leadership roles available for top performersComprehensive health benefits (after probation period)Travel incentives — earn all-inclusive trips to destinations like Mexico and the CaribbeanA supportive, growth-oriented team culture