Customer Service Rep / Work From Home

About the OrganizationFor more than six decades, we’ve been a trusted provider of supplemental and permanent benefit programs to working families. As the only company operating under a fully union-backed label, we proudly support over 40,000 unions and associations across North America and internationally. Our focus has always been simple: deliver reliable protection and long-term security to the families who need it most.What You’ll Be DoingThis position centers around communication, organization, and member support. You’ll connect with union members who have expressed interest in learning about their available benefits and guide them through the process from start to finish.Key responsibilities include:Managing inbound and outbound member communicationScheduling and conducting benefit consultationsExplaining coverage options clearly and professionallyCompleting digital applications and documentation accuratelyEnsuring compliance and maintaining high quality standardsEngaging in ongoing training and professional developmentWhat You BringStrong verbal communication abilitiesA professional, positive, and energetic attitudeConfidence building relationships with individuals and groupsSolid customer service mindsetPrevious service or sales experience is helpful, but not requiredAbility to collaborate effectively with team members and leadershipAuthorization to work in the United States or CanadaWhat We OfferComprehensive benefits packageFully remote opportunityFlexible scheduling to support work-life balanceWeekly earnings with additional monthly performance incentivesAnnual company convention with the opportunity to qualify for travel to destinations such as the Bahamas, Cancun, Las Vegas, and more