Customer Service Representative

About UsWe partner with unions and member-based organizations across North America, helping their families understand and access the supplemental benefits available to them. As the only union-backed provider in our field, we’re known for honesty, clarity, and dependable support.Position OverviewThis remote role focuses on assisting union members who request benefit information. You’ll speak with them through scheduled calls or virtual meetings, explain their coverage options in simple terms, and complete digital documents to help them finalize their benefits. Every conversation you have helps a family make informed decisions about their financial security. ResponsibilitiesConnect with members via phone or ZoomLead structured benefit consultationsExplain program details clearly and simplyComplete digital forms with accuracyProvide follow-up and ongoing support What We OfferWeekly pay + bonusesFlexible full-time scheduleFully remote work environmentAdvancement and leadership opportunitiesResidual income potentialHealth, dental, and vision options1-on-1 training and mentorshipAnnual company trips (Disney, Cancun, Vegas, Bahamas, etc.) Who Succeeds HereStrong communicatorsReliable, organized workersPeople who enjoy helping familiesHigh school diploma or equivalentCustomer service or sales experience (helpful, not required)