Customer Service Representative (Non-Life) - Port-Louis Branch

Swan General Ltd is seeking to recruit self-motivated and customer-oriented persons to join the Branch and Direct Sales – Port-Louis. Main Responsibilities will include: Maintain a high standard of service and make sure that relationship with collaborators meet the company requirements Assist the Branch Executive – Branch & Direct Sales Operations to monitor the branch budget Ensure that deadlines and targets set by the company are met Provide feedback in regards to existing process as and when required Liaise and maintain a good relationship with partners / other departments for proper coordination. Adopt a Cross-Selling and Up-Selling Culture Ensure total customer satisfaction through excellent customer service in line with Swan values Ensure ethical and needs-based selling as per procedures set by the company Conduct daily cash count as per procedures set by the company Do proper underwriting to ensure intake of quality business Closely monitor the prospecting list of potential clients Provide assistance to agents / Brokers and any other stakeholders as and when required Candidate Ideal Profile: Minimum Higher School Certificate or equivalent Ideally have at least 2 years’ working experience with excellent customer service skills Experience in the General insurance field will be a definite advantage Be computer literate, with a good knowledge of Word and Excel Have an outgoing personality with good communication and selling skills, have the ability to work in a team and deliver results Be fully computer literate The Company reserves the right: To convene only the best qualified candidates to participate in the selection exercise. Not to make any appointment following this advertisement.