Customer Service Representative - Remote

For over 65 years, our organization has focused on helping families understand and protect their benefits. As demand grows across our service areas, we’re bringing on new Benefits Representatives who are dependable, driven, and confident communicating with people from all backgrounds.About the PositionYou’ll be the main point of contact for members who reach out looking for information about their coverage. Your role is to make the process simple, clear, and supportive. Day-to-day, you’ll:Speak with members by phone or video to review their benefit optionsBreak down coverage details in a way that’s easy to understandAnswer questions and guide clients toward the right choicesStay informed on all programs so you can provide accurate informationReview existing plans and identify opportunities to reduce costsKeep organized notes and maintain a consistent level of serviceWho You AreExperienced in customer service, sales, retail, hospitality, or similar rolesNaturally good at building rapport and communicating clearlyOrganized, dependable, and able to handle multiple tasksProfessional, positive, and comfortable working directly with clientsSomeone who enjoys learning and improving continuouslyWhat Helps You Stand OutA self-driven mindset with the ability to work independentlyA team-first attitudeThe ability to stay calm, focused, and solution-oriented under pressureWhat You’ll ReceiveComprehensive training to set you up for successWeekly compensation with bonus potentialResidual income opportunitiesRemote work flexibilityCompany-paid travel incentivesOngoing development and clear growth pathwaysIf you want a career where you can grow, make an impact, and be supported every step of the way, apply now to find out if this role is right for you.