Customer Service Representative - Remote / Work From Home

About UsWe work directly with unions and member-driven organizations across North America to help their families understand and access the supplemental benefits available to them. As the only provider in our industry backed by a union workforce, we’re trusted for our transparency, clarity, and consistent support.Position OverviewThis is a remote position centered on assisting union members who request benefit information. You’ll connect with them through scheduled phone or virtual appointments, walk them through their coverage options in straightforward language, and complete the necessary digital documents to finalize their benefits. Each interaction plays a meaningful role in helping families make confident, informed financial decisions.ResponsibilitiesConnect with members by phone or ZoomConduct organized benefit review appointmentsBreak down program information in clear, simple termsAccurately complete digital applications and formsProvide follow-up communication and continued supportWhat We OfferWeekly income plus bonus opportunitiesFlexible full-time schedule100% remote work environmentAdvancement and leadership pathwaysResidual income through renewalsHealth, dental, and vision benefit optionsPersonalized training and mentorshipAll-expenses-paid company trips (Disney, Cancun, Vegas, Bahamas, and more)Who Thrives in This RoleStrong, confident communicatorsOrganized, dependable team playersIndividuals who genuinely enjoy helping familiesHigh school graduates (or equivalent)Customer service or sales backgrounds are helpful but not required