Customer Service Specialist - WFH

Who We AreFor more than six decades, our organization has been a trusted partner to working families across North America. As the only 100% union-labeled supplemental benefits provider in the world, we proudly serve over 40,000 unions and associations throughout the United States, Canada, and beyond.Our mission is to help individuals and families protect what matters most — their income, health, and financial well-being. When traditional workplace coverage changes or falls short, we’re there to bridge the gap. We believe in doing meaningful work with honesty, professionalism, and heart, ensuring every member receives the guidance and support they deserve.Every interaction with our clients is handled with care and respect. From explaining program details to processing applications, our team is committed to providing a dependable, compassionate, and high-quality experience that families can count on.What You’ll Be DoingIn this position, you’ll assist union members who have requested information about their benefits. You’ll guide them through their available options, answer questions, and ensure each individual feels confident and informed in their choices.Typical responsibilities include:Managing incoming and outgoing communications with members who have shown interest in learning moreSetting up and conducting virtual consultations to review benefits and eligibilityProviding clear, accurate, and empathetic explanations of available programsCompleting necessary forms, documentation, and follow-upsMaintaining accurate records and ensuring high-quality standards in all processesTaking part in ongoing training sessions and mentorship programs to strengthen your professional skillsWorking closely with team leaders and colleagues to maintain smooth communication and consistent serviceThis role is fully remote, allowing you to work comfortably from home while being part of a supportive, team-oriented environment that’s focused on your long-term success.Who Thrives HereWe’re looking for people who genuinely enjoy helping others and take pride in doing their work with care and professionalism.You don’t need a background in this industry — just a positive attitude, a willingness to learn, and a commitment to excellence.Successful team members are:Clear and confident communicatorsFriendly, professional, and respectful in every interactionDependable, organized, and attentive to detailSelf-motivated with the ability to manage time effectivelyAdaptable and eager to grow through continuous learningComfortable using technology such as Zoom, email, and CRM toolsAble to legally work in the United States or CanadaPrevious experience working with people is a plus, but not required — full training and guidance are provided.What You’ll GainWe believe that when you grow, we grow. That’s why we provide an environment that encourages success, rewards consistency, and celebrates achievement.Here’s what you can expect:Comprehensive benefits package available after onboarding100% remote work — complete flexibility to work from homeFlexible scheduling that supports work-life balanceStructured training and mentorship from experienced leadersContinuous professional development and advancement potentialPerformance-based recognition programs and bonusesAnnual all-expenses-paid incentive trips to exciting destinations such as Cancun, Las Vegas, and the Bahamas for qualifying team membersWe equip you with the tools, training, and encouragement you need to succeed — all while giving you the freedom to design a career that fits your goals and lifestyle.