Customer Service Supervisor

# Customer Service Supervisor > Pavago · South Africa (Remote) · — · Posted 2026-10-01 **Workplace:** remote **Department:** Candidate Sourcing ## Description **Customer Service Supervisor** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### About the Role We’re looking for a **Customer Service Supervisor** to own the customer experience end-to-end while leading a small customer service team. You’ll work directly with the Co-Founder and Strategy & Operations Associate to manage day-to-day customer operations, including inbound calls and emails, sales inquiries, shipping coordination, and post-sale follow-up. You’ll also coach a two-person customer service team, review their work, delegate daily priorities, and help ensure a consistently strong customer experience. This is a high-autonomy, startup-like environment suited to someone who enjoys wearing multiple hats, solving problems, developing a small team, and taking initiative. ### What You’ll Own **Customer Service Leadership** - Lead and support a two-person customer service team. - Review customer interactions and provide coaching and feedback. - Delegate daily tasks and help the team stay focused on priorities. **Customer Communication** - Handle customer and lead inquiries by phone and email. - Spend up to half of the day communicating with customers by phone. - Provide knowledgeable, professional support and answer product-related questions. **Sales & Quoting** - Turn customer inquiries into quotes and sales opportunities. - Answer customer questions and complete required paperwork. - Support customers throughout the sales process. **Post-Sale Support** - Coordinate shipping and delivery-related needs. - Resolve delivery issues and help ensure a positive post-sale experience. - Support customers through their initial experience with the company. **Day-to-Day Operations** - Work closely with leadership on customer operations. - Manage multiple priorities and solve problems as they arise. - Identify opportunities to improve processes and contribute to the company's growth. ### Required Experience & Skills - Strong customer service and communication skills. - Comfortable working remotely and independently. - Comfortable spending up to half of the day on the phone. - Self-motivated, detail-oriented, and resourceful. - Strong ability to manage multiple priorities. - Experience in sales, customer support, and managing a small team is preferred. - Familiarity with Google Workspace and Microsoft Office is a plus. - Familiarity with public safety training or firearms industry products is a plus but not required. - No formal education or specific experience requirements. ### What Makes You a Strong Fit - You take ownership rather than waiting for instructions. - You’re confident communicating with customers and handling different situations throughout the day. - You enjoy coaching and developing a small team. - You’re comfortable wearing multiple hats in a growing company. - You’re resourceful and able to solve problems independently. - You communicate proactively and keep leadership informed. - You’re excited by the opportunity to contribute ideas and shape how a growing company operates. ### What Success Looks Like - Customers receive responsive, knowledgeable, and professional support. - The customer service team has clear direction, consistent coaching, and strong communication standards. - Quotes, sales inquiries, paperwork, shipping, and post-sale needs are handled accurately and efficiently. - Customer issues are identified and resolved proactively. - Day-to-day customer operations run smoothly with minimal supervision. - You actively identify opportunities to improve processes and create value as the company grows. ### Interview Process 1. Initial Application 2. **Spark Hire One-Way Video Interview** 3. Client Interview 4. Offer Stage #LI-AG1 ## Apply [Apply at Pavago](https://apply.workable.com/pavago/j/4BA8F90E7F/apply) --- Powered by [Workable](https://www.workable.com)