Customer Service Trainee

About Our OrganizationFor generations, we’ve dedicated ourselves to supporting working families across North America. Through long-standing partnerships with thousands of unions and member-based groups, we help ensure their communities receive dependable information about the benefits designed to protect them. As the only benefits provider operating under a fully unionized label, our commitment to service, integrity, and trust sets us apart. Families rely on us—and we take that responsibility seriously.Position OverviewThis role offers more than remote convenience; it provides the chance to contribute to something meaningful. You’ll be assisting union members who personally request benefit information, guiding them through their options and helping them understand the resources available to them.Your responsibilities will include:Reaching out to members via phone or virtual meetingCoordinating and conducting scheduled benefit consultationsBreaking down program details in a straightforward, easy-to-understand wayCompleting digital forms with accuracyOffering follow-up support to maintain ongoing relationshipsEvery conversation you have helps families make well-informed choices about their coverage and long-term financial protection.What We OfferStrong Earning Potential – Weekly compensation with bonus opportunities Career Mobility – A clear path for promotion and leadership advancementFlexible Scheduling – Manage your time in a way that supports your lifestyleRemote Work Environment – Entirely online, with tools and systems ready to support youResidual Income – Ongoing earnings from recurring renewalsBenefits Package – Health, dental, and vision availableProfessional Growth – One-on-one coaching, mentorship, and structured trainingTravel Incentives – Annual, company-funded trips to sought-after destinations such as Puerto Rico, Cancun, Disney, Las Vegas, and the BahamasWho Succeeds HereWe’re seeking individuals who demonstrate:Clear, confident communication skillsStrong organizational habits and reliabilityA genuine desire to help and educate othersA high school diploma or equivalentBackground experience in customer service, retail, or sales (helpful but not required)