Customer Service Trainee - Remote

About the OrganizationFor decades, our organization has focused on serving working families throughout North America. By partnering with thousands of unions and member-based associations, we help ensure individuals receive clear, reliable information about benefit programs created to support their long-term security. As the only provider operating under a fully unionized designation, we place a strong emphasis on trust, accountability, and service. Our work impacts real families, and that responsibility guides everything we do.Opportunity OverviewThis is a fully remote role designed for individuals who want to make a meaningful impact while building a long-term career. You’ll be working with union members who have requested information, helping them understand available benefits and guiding them through their options in a clear and supportive way.Key ResponsibilitiesConnecting with members by phone or virtual appointmentConducting scheduled benefit reviews and consultationsExplaining program details in a simple, easy-to-understand mannerAccurately completing digital documentationProviding follow-up support to maintain ongoing relationshipsEach interaction plays a role in helping families make informed decisions about their protection and financial future.What We ProvideCompetitive earning potential with weekly compensation and bonus opportunitiesCareer advancement paths with leadership and management opportunitiesFlexible scheduling that supports work-life balance100% remote environment with systems and tools providedResidual income opportunities through renewalsHealth, dental, and vision coverage availableProfessional development through structured training, mentorship, and coachingCompany-sponsored travel incentives, including destinations such as Puerto Rico, Cancun, Las Vegas, Disney, and the BahamasWho Thrives in This EnvironmentClear and professional communicatorsOrganized, dependable, and self-motivated individualsPeople who enjoy educating and helping othersHigh school diploma or equivalent requiredExperience in customer service, retail, or sales is an asset but not mandatory