Customer Service Trainee - WFH

About Our OrganizationFor decades, our mission has centered on supporting hardworking families throughout North America. We proudly partner with thousands of unions and member-driven organizations, providing their communities with clear, dependable guidance on the benefits designed to protect them. As the only fully unionized benefits provider, we hold ourselves to a higher standard of integrity, transparency, and service. Families place their trust in us—and we work every day to honor that trust.Position OverviewThis is more than a remote role—it’s an opportunity to make a real impact. You’ll work with union members who have specifically requested to review their benefit options. Your job is to assist them, educate them, and ensure they fully understand the resources available to support their families.Your responsibilities will include:Connecting with members through phone calls or virtual meetingsCoordinating and leading scheduled benefit consultationsExplaining program details clearly and simply, without jargonCompleting digital documents and forms accuratelyProviding follow-up communication to maintain strong, ongoing relationshipsEvery interaction you have helps families feel more confident about their coverage and their long-term financial protection.What We OfferCompetitive Weekly Income – plus performance-based bonus opportunitiesAdvancement Opportunities – a structured path to leadership rolesFlexible Work Schedule – design your full-time hours around your lifeFully Remote Work – operate entirely online with proven systems in placeResidual Income – earn long-term commissions through renewalsComprehensive Benefits – health, dental, and vision options availableProfessional Development – continuous coaching, mentorship, and trainingAnnual Company Trips – all-expenses-paid travel to destinations such as Cancun, Puerto Rico, Las Vegas, Disney, and the BahamasWho Thrives in This RoleWe’re looking for individuals who demonstrate:Strong and confident communication skillsReliable organizational habits and attention to detailA genuine interest in helping, guiding, and educating othersA high school diploma or equivalentExperience in customer service, retail, or sales (an asset, but not required)