Customer Service Trainee - WFH

About Our OrganizationOur work is rooted in a long history of standing beside the families who make up the backbone of North America’s workforce. Over the years, we’ve built trusted partnerships with thousands of unions and member-focused organizations, ensuring their communities receive honest, straightforward support when it comes to navigating their supplemental benefits.As the only benefits provider fully backed by union labor, we take pride in the standards we uphold—integrity, clarity, accountability, and respect. Families choose us because they know we operate with their best interests at heart, and we strive every day to live up to that responsibility.Position OverviewThis role isn’t simply about working from home—it’s about making a meaningful difference. You’ll be assisting union members who have personally asked for benefit information. Your purpose is to guide them, answer questions, and help them understand the programs designed to support and protect their households.Key responsibilities include:Connecting with members through scheduled calls or virtual meetingsLeading structured benefit consultations with clarity and professionalismBreaking down coverage details in a simple, easy-to-understand wayCompleting digital documents accurately and efficientlyMaintaining long-term relationships through consistent communication and follow-upEvery conversation you have empowers a family to make informed decisions about their financial security and future well-being.What We OfferWeekly Pay & Bonuses – competitive income with performance incentivesA Clear Path Upward – structured opportunities to move into leadershipFlexible Hours – create a full-time schedule that suits your lifeFully Remote Environment – work from anywhere with dependable systemsResidual Income Potential – long-term earnings through renewalsHealth, Dental & Vision Options – comprehensive benefits availableProfessional Development – ongoing mentorship, coaching, and supportAnnual Company Trips – all-expenses-paid travel to top destinations such as Disney, Puerto Rico, Las Vegas, Cancun, and the BahamasWho Thrives in This RoleWe’re looking for individuals who bring:Strong communication skills and confidence when speaking with othersOrganized work habits and dependabilityA true interest in supporting and educating familiesA high school diploma or equivalentCustomer service, retail, or sales experience (helpful but not required)