Customer Success Specialist

Purpose of the Job Formulate and execute strategic sales plans to maximize market penetration and profitability. Job Description • Focal point for customer’s freight shipping requests within the industrial sector. • Assist customers on status of their shipment, outstanding shipments or tracking. • Manage end to end shipment life cycle liaising with all internal and external stakeholders • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution • Takes and handles customer inquiries, e.g. Track and Trace • Responsible for all KPIs and SLAs agreed with allocated customers • Takes and registers all customer complaints • Drives solution of customer complaints by solving it directly or assigning tasks to other function • Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete • Ensure seamless transaction liaising with Pricing and Billing teams. Oil & Gas experience is mandatory. Job Requirements - Experience and Education Bachelors degree in Business, Logistics or related field 2 years of experience in related field Leadership Behaviors Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills Communication Skills Problem Solving Teamwork Time Management Negotiation Skills