Customer Support Agent (Igaming)

Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.This is an onsite position.Key ResponsibilitiesRespond to customer queries in a timely and accurate way, via phone, email, social media or chatIdentify and assess customers’ needs to achieve satisfactionHandle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolutionDirect unresolved requests and issues to internal departments and follow up to ensure resolutionUpdate our internal databases with information and record inquiries, comments and complaintsEnhance customer experience by gathering customer feedback and share with our Product teamsRequirementsFluency in PortugueseFluency in English (verbal and written) Experience as a Customer Support Agent or similar CS role is appreciatedFamiliarity with our industry is a plusCustomer-oriented approach with excellent communication and problem-solving skillsAbility to multitask, prioritize, and manage time effectivelyComputer literacyFlexibility to work on shift rotation 24/7BenefitsOur employees are our most important asset, and that's reflected in the way we treat our people!We are proud to offer a variety of benefits to support our team, including:A friendly and modern working environmentCareer opportunities within a fast-paced environmentCompetitive remuneration packageOutstanding health care medical planIf you do not meet the search criteria, refrain from applying; there is no flexibility in face-to-face work and English level.