Customer Support Representative (French)

David Kennedy Recruitment is working with a global customer experience company supporting a leading French betting operator that is seeking to onboard two French-speaking Advisors to join their team in Lisbon. The role is Level 1 customer support across voice, chat and email, helping bettors with their accounts, winnings and login queries. Position: Customer Support Representative Location: Lisbon, Portugal Work model: 100% On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide customer support via inbound calls, chats and emails to Level 1 contacts Explain winnings to bettors Manage user accounts and assist with login issues Identify and escalate issues appropriately Write clear, accurate responses and customise prepared templates for customer communications REQUIREMENTS: Native or C2 level French High school diploma Customer service skills, including complaint handling, troubleshooting and problem solving EU citizenship Based in Portugal or willing to relocate to Lisbon Available for on-site work in Santos, Lisbon, on rotational shifts OFFER: Performance bonus based on KPIs, applicable from the 4th month Meal allowance Christmas and Holiday bonuses Health insurance plan after 6 months on contract Relocation support for EU citizens, including travel ticket reimbursement And many more!!!!