Customer Support Specialist (Universal Team)

# Customer Support Specialist (Universal Team) > RateHawk · Albania (Remote) · Full-time · Posted 2026-10-19 **Salary:** EUR 800–1,100 **Workplace:** remote **Department:** Customer Operations ## Description **Hey there!** Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Universal Team) to help us keep our clients happy and our operations smooth. ### Who We Are: We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you! ## Requirements ### What You’ll Do: - **Rapidly and effectively resolve client issues:**  Processing additional services requests for business travel bookings (European market). - **Advise clients:** Provide expert advice on bookings and our products. - **Communicate:** Engage with suppliers, hotels, and clients via email and phone. - **Work with systems:** Utilize CRM systems and our internal databases efficiently. ### What We’re Looking For: - **English Proficiency:** Upper Intermediate level (both spoken and written) + Italian language proficiency (B2) - **Soft Skills:** Kindness, empathy, stress-resistance, politeness, and responsibility. - **Quick Learner:** Ability to learn quickly and stay results-focused. - **Tech Requirements:** A functioning computer and microphone. - **Travel Knowledge:** Understanding of the travel business and booking systems is an advantage! ## Benefits ### What We Offer: - **Remote Work:** Work from the comfort of your home. - **Great Team:** Join a young and active team of super specialists. - **Flexible Schedule:** 5\\2 from 10 a.m. to 7 p.m. GMT+3. - **Competitive Salary:** Earn a base salary of 800 EUR + up to 300 EUR gross bonus based on KPI. - **Challenging Tasks:** Tackle interesting and ambitious tasks that will elevate your professional skills. - **Continuous Learning:** Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. - **Perks:** Enjoy corporate discounts on hotels and other services. ### The Process: - **Application and Assessment:** You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR. - **Meeting with HR:** A friendly chat with our HR team. - **One minute Internet Speed Test:** Just to make sure you’re all set for remote work. - **Interview results and offer!** Learn more about our data protection practices in our Privacy Policy: [https://emergingtravel.notion.site/recruitment-privacy-notice](https://emergingtravel.notion.site/recruitment-privacy-notice) If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together! ## Apply [Apply at RateHawk](https://apply.workable.com/ratehawk/j/11DEB07887/apply) --- Powered by [Workable](https://www.workable.com)