CX Training Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Training Manager based in United States.

This role is an opportunity to lead the strategy and execution of customer experience training programs at scale.
You will oversee training operations, coach facilitators, and ensure consistent learning experiences across internal teams and external partners.
Working at the intersection of customer experience, operations, and enablement, you will help build a high-performing learning culture.
You will use data, coaching, and process improvement to strengthen training quality and accelerate team readiness.
The role offers significant ownership, cross-functional collaboration, and the chance to influence how customer interactions are delivered.
You will thrive in an environment that values accountability, innovation, and continuous improvement.