Deputy General Manager

Support the General Manager in overseeing day-to-day catering operations, ensuring a high-quality and consistent service. Lead by example in delivering excellent food standards and customer experience. Supervise and motivate catering teams to perform efficiently and with pride. Help manage stock, ordering, and supplier relationships in line with budgetary targets. Maintain high standards of food safety, hygiene, and compliance with all relevant policies. Assist in planning and executing hospitality events and term-time functions. Deputise in the absence of the General Manager, taking ownership of operations and client communications. Thorough understanding of the event and meeting management process – conception to completion Ability to prioritize multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure Meticulous organizational abilities; high attention to detail Concise and effective verbal and written communication Ability to adapt to challenges and opportunities with a solution-oriented perspective Excellent strategic thinking and critical reasoning skills Creative, positive energy, self-directed, amiable, and composed under pressure; helpful and humble Job Title: Deputy General Manager Location: London, Central London Contract Type: Full-time, permanent (40 working weeks) Salary: £35,000 per annum Why Join us? 28 days holiday (including bank holidays) 3 volunteering days to give back to causes you care about 24 weeks enhanced maternity leave Bespoke training & development opportunities Pension & life insurance Discounts on high street brands, cinema & holidays via the Perkbox App Wellbeing hub & access to employee assistance programme Free meals while at work Career development & HIT Apprenticeships for all experience levels We are seeking a confident and committed Assistant General Manager to support the effective day-to-day running of a high-quality catering operation in London. Working closely with the General Manager, you’ll play a key role in operational delivery, team leadership, and ensuring consistently high standards of food quality, service, and customer experience. This is a hands-on, customer-focused position, ideal for someone passionate about hospitality, fresh food, and developing high-performing teams. You will be joining WSH Group, one of the UK’s leading food service and hospitality businesses, known for delivering exceptional catering and customer experiences across a diverse portfolio of sectors. Our people are passionate about food, service excellence, and creating memorable experiences for every customer.