Deputy Shift Manager

To maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customer’s site. Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times. During Engineering Shift Manager absence, to deliver all aspects of the engineering contract within key KPI guidelines with a team of multi-disciplined technicians and assistant engineers. We offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/ “Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.” Tasks and Qualifications: Carry out AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices Diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs Prioritise system faults To comply with Health & Safety legislation at all times To ensure quality of output at all times To accurately record all work undertaken Involvement in continuous improvement and sales opportunities Maintain product flow at all times To ensure on-site spares are kept to optimum levels To represent the company in a professional manner at all times and maintain customer relations To adhere to the Quality processes and procedures as set out by the company In the absence of the Engineering Shift Manager: Day to day management of a multi-disciplined and assistant engineering team Delivery of key service elements such as planned preventative maintenance, fault rectification and fault eradication Deliver written and verbal communications at all levels Drive a structured process of continuous improvement Fully interact with the customer in day to day activities To fully embrace and ensure delivery of key staff processes: Team and individual attendance Staff discipline Staff development identified through Staff Dialogue (appraisal) Monitor and steer third party support contracts to ensure delivery of key service KPI’s Fully interact with other engineering team leaders to ensure consistency across shifts and best practice is shared Monitor and maintain pre-agreed SLA’s