Design Research Lead

You’re only human. It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. Great experiences start with a deep understanding of customers. Join Medibank as our Design Research Lead on a 10-month fixed-term contract and help strengthen how customer evidence, experimentation and insights influence the way we design products and services. You’ll bring together research expertise and practice leadership, coaching teams, shaping research approaches and helping turn customer understanding into confident product and experience decisions. What You’ll Be Doing Lead and evolve Medibank’s design research practice. Coach teams to embed customer discovery, research and experimentation into product development. Mentor designers and researchers to build research capability, storytelling and influence. Shape research frameworks, standards, tools and experimentation practices. Partner with Customer Insights to connect research with Voice of Customer, market research and behavioural data. Work with Product, Design and Engineering leaders to align research with product strategies and roadmaps. Turn customer insights into opportunities that influence product and service strategy. Champion research and experimentation as drivers of better customer and business outcomes. About You You’re an experienced design research professional who can balance strategic thinking with practical delivery. You’re confident coaching others, influencing stakeholders and helping teams use research to make better, evidence-based decisions. You’ll bring strong experience in: Design research within CX, UX, product or service design environments. Customer research, discovery and experimentation. Coaching and building research capability across multidisciplinary teams. Translating complex research and customer insights into clear, actionable opportunities. Partnering across Design, Product, Engineering and Insights teams. Communicating and influencing across different levels of an organisation. Why Medibank? This is an opportunity to shape how research is practised across Medibank and help build a stronger connection between customer insight, design and product decision making. Ready to help strengthen the customer voice and shape better experiences? Apply now. Applications close Thursday, 29th October Imagine working with us We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that ’ s why we ’ re reinventing work. Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/ For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. Inclusion and Accessibility We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability. If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion /(please copy and paste the URL onto your browser) Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work