Designer (Enterprise Singapore)

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What you will be working on] As Designer of Enterprise Singapore, you'll: User Research and Discovery Conduct user research to understand the needs, motivations and challenges of enterprises, officers and scheme administrators. Facilitate user interviews, usability studies, contextual inquiries and discovery workshops. Understand complex problems, question assumptions, and frame what needs to be solved Synthesise research findings into actionable insights that inform product decisions. Advocate for user needs throughout the product development lifecycle. Service and Experience Design Map and redesign end-to-end journeys across grants, tax incentive and loan administration processes. Analyse complex workflows and identify opportunities to simplify processes and reduce user effort. Design service experiences that improve usability, efficiency and satisfaction. Drive service blueprinting and journey mapping activities to identify pain points and opportunities. UX and Interaction Design Create user flows, wireframes, prototypes and interaction designs. Design intuitive interfaces for complex case management and workflow-driven applications. Simplify complex business rules and operational processes into seamless user experiences. Ensure consistency across ESIMS using design standards, reusable patterns and established design systems. Product Collaboration Work closely with Product Manager to shape product strategy and roadmap priorities. Collaborate with developers to refine requirements and solution designs. Participate in Agile ceremonies and iterative product delivery processes. Support product discovery, experimentation and validation activities to ensure solutions address genuine user needs. Design Quality and Accessibility Champion accessibility, inclusive design and usability best practices. Ensure solutions comply with government digital service standards where applicable. Establish and promote design consistency across modules and user groups. Conduct design reviews and usability evaluations to continuously improve experience quality. Continuous Improvement Use qualitative and quantitative feedback to identify opportunities for product improvements. Evaluate the effectiveness of implemented solutions through user testing and feedback. Drive a culture of evidence-based design and continuous learning. Partner stakeholders to deliver measurable improvements in user experience and operational effectiveness It may be a great fit if: You are passionate about designing products that solve real user problems. You enjoy working on complex systems and simplifying challenging workflows. You are comfortable engaging users, stakeholders and technical teams. You use research and evidence to drive design decisions. You can balance user needs, business objectives and technical constraints. You have strong facilitation, communication and storytelling skills. What we are looking for Bachelor's degree in Human-Computer Interaction (HCI), Design, Psychology, Information Systems, Industrial Design or related disciplines. Relevant certifications in UX Design, Service Design or Design Thinking would be advantageous. 3 years of experience in UX Design, Product Design or Service Design. Strong portfolio demonstrating user-centred design and problem-solving capabilities. Experience conducting user research, usability testing and design validation. Experience designing enterprise systems, workflow applications or digital services. Experience working in product teams alongside Product Managers and software engineers. Strong stakeholder engagement and workshop facilitation capabilities. Proficiency in Figma and modern design and prototyping tools. Experience producing wireframes, user journeys, prototypes and service blueprints. Strong understanding of usability principles, accessibility standards and interaction design. Ability to communicate design rationale through storytelling and visual artefacts. Familiarity with front-end implementation considerations and design systems is advantageous. What We Offer: Collaborative and creative work environment Competitive salary and benefits package, including opportunities for professional growth and development Work environment that is fully supportive of self-improvement and personal/professional development GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. Learn more about life inside GovTech at go.gov.sg/GovTechCareers. Stay connected with us on social media at go.gov.sg/ConnectWithGovTech