Desktop Support Technician, Enterprise Technical Services

Join Komatsu and Be Part of Something Big! Job Overview This role will provide on-site technology support for Komatsu’s Mesa Parts Distribution Center, supporting the employees and technology used throughout the facility. As a member of Enterprise Technical Services, the IT Support Technician will help maintain reliable day-to-day technology operations across both warehouse and administrative areas. The position will support computers, printers, scanners, mobile devices, and other workplace technology while assisting with technical issues, equipment deployment, employee onboarding, access, and connectivity. The technician will work closely with employees and other IT teams to troubleshoot issues and help minimize interruptions to Parts operations. Key Job Responsibilities Provide on-site technical support for employees throughout the Mesa Parts Distribution Center. Install, configure, maintain, and troubleshoot computers, printers, scanners, mobile devices, and other workplace technology. Troubleshoot hardware, software, printing, and basic network connectivity issues. Support technology used throughout warehouse operations, including receiving, inventory, picking, packing, and shipping. Assist with employee IT onboarding, equipment deployment, system access, workstation moves, upgrades, and other technology projects. Respond to service requests, maintain accurate documentation and equipment records, and coordinate with other IT teams or vendors when additional support is required. Qualifications/Requirements Required Skills 2+ years of hands-on IT support, desktop support, field support, or related technical experience. Experience installing, configuring, and troubleshooting Windows computers and related peripherals. Experience supporting printers, scanners, mobile devices, or other connected equipment. Basic understanding of networking and connectivity, including TCP/IP and Wi-Fi. Experience using a service desk or ticketing system. Strong problem-solving and troubleshooting skills. Strong customer service, interpersonal, and communication skills. Ability to multitask, manage work independently, and collaborate with local and remote technical teams. High school diploma or general education degree (GED) required; associate or bachelor’s degree in information technology or a related field preferred. Strong computer skills with the ability and willingness to learn new technologies and systems. Preferred Skills Experience supporting technology in a warehouse, distribution, logistics, manufacturing, or similar operational environment. Experience with Zebra printers, barcode scanners, handheld devices, or similar technology. Familiarity with SAP, warehouse management systems, shipping applications, or inventory systems. Experience with Microsoft 365, Active Directory, Microsoft Entra ID, or endpoint management tools. CompTIA A+, Network+, Microsoft, Zebra, or other relevant technical certification. Strong problem-solving and troubleshooting skills. Additional Information Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays $62,000. The actual offer will consider a wide range of factors, including experience and location. Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment. Health benefits: Medical, dental, vision, HSA, wellness programs, etc. 401k and/or employee savings programs Employee time off (vacation and designated holidays) Employee and family assistance programs Disability benefits Life insurance Employee learning and development programs Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com . EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.