Digital Product Specialist

“Innovative solutions for sustainable and affordable beverages, food and essentials” – we have a clear vision at Krones. For this purpose, we supply state-of-the-art technology to our customers worldwide. Krones Thailand based in Bangkok as a regional subsidiary in Thailand is responsible for Krones activities on the Asian-Pacific market. With its team of about 375 employees, the site specialises in outstanding support. Interested? Then join our team because: we can achieve more together! Let's create impact beyond tomorrow What awaits you Develop and maintain in-depth knowledge of digital products, organizational structure, and business processes. Provide expert support to the Regional Sales team with product knowledge and insights. Provide operational support to the Regional IOS Coordinator in all DSC-related activities. Build and sustain a strong network in the global and regional organization. Oversee regional customer activities, including existing contracts, current quotations, and support cases. Identify business opportunities and enable Sales to create leads. Assist showcasing solutions onsite, trade fairs, customer shows in collaboration with Sale. Constant interaction with subscribed customers on feedback and experiences. Coordinate actions in alignment with Sales and Digital Operations based on customer usage metrics. Funnel feedback and requirements for digital products from customers to digital Product Management. Serve as a key user for technical systems (i.e., P.O.S., Subscription Management Process). Your Profile You contribute Bachelor’s degree in Automation, Mechatronics, Electrical, Mechanical, Computer Engineering, IT, or a related field 3–5 years of experience in industrial digitalization, automation, IIoT, MES, or industrial software; experience in the food & beverage or packaging industry is a plus Solid understanding of machine signals and I/O (digital/analog inputs and outputs, sensor and status signals) and how they translate into production data; knowledge of PLC / Siemens TIA Portal and machine data interfaces (e.g., OPC UA) is preferred Working knowledge of cloud and server environments, platform configuration, and IT/OT security principles (network, access control, data security) Understanding of production KPIs such as OEE, downtime, line efficiency, and machine states; hands-on experience with Share2Act, Line Diagnostics, Line Management, or similar systems is preferred Knowledge of Krones machines, lines, or digital portfolio is a plus Proven experience delivering product demos, workshops, or training, with the ability to gather customer requirements and translate technical features into business value Proven ability to identify and capitalize on up-selling opportunities Excellent communication and presentation skills, with the ability to build and maintain strong customer relationships Experience working with global, cross-cultural teams, and eager to learn from international experts Strong team player who works effectively in a connected, multi-site environment Structured problem-solver and fast learner with strong organizational skills and attention to detail Fluent in English (written and spoken) is a must Willing to travel up to 50% of the year, including training in Germany (subject to a training bond agreement) Your application Interested? Apply online now! Have we sparked your interest? Then send us your application! You can expect exciting challenges that provide real impetus, in a team that motivates and supports you at the same time – and framework conditions that are not only attractive but also adapt to your life. To get us talking quickly, simply send us your application via our online form – it takes less than 5 minutes!