Dir. Operations and Supply Chain

The Halo Collar team is seeking an experienced Director of Operations & Supply Chain to lead and scale our supply chain functions across materials sourcing, vendor management, product lifecycle management, and logistics. This is a high-impact leadership role requiring a seasoned operator who thrives in a cross-functional environment and can drive execution across internal teams and external partners. Key Responsibilities:Materials Sourcing & Vendor DevelopmentIdentify, evaluate, and onboard new accessories vendors and personalization suppliers to support product growth and diversificationNegotiate contracts and pricing with accessory and packaging vendors to optimize margins without compromising qualityDevelop and maintain a strategic sourcing roadmap that balances cost, quality, lead time, and supply chain resilienceBuild and maintain strong relationships with all outside vendors, setting clear expectations around performance, quality, and deliveryLead regular business reviews and scorecards for key vendor partnersDevelop contingency and dual-sourcing strategies to mitigate supply chain riskSet and maintain safety stock targets and buffer inventory levels with manufacturing partners to protect against supply disruptionsNPI & Manufacturing PartnershipDrive NPI timelines, milestone tracking, and cross-functional alignment between internal teams and manufacturing partnersServe as the primary supply chain lead partnering with manufacturing partners on all upcoming new product introductions Serve as the primary point of contact with contract manufacturers on quality escapes and epidemic failure investigations, coordinating root-cause analysis, corrective action plans, and related warranty exposureOwn warranty replacement strategy and RMA policy design in coordination with manufacturing partnersRegulatory & Product ComplianceOwn product compliance requirements for hardware components (and packaging) sourced from overseas manufacturing partners, including RoHS (Taiwan-origin electronics), California Prop 65, UL 2054 battery/electrical safety certification, and CPSC requirements (including GCC documentation)Partner with VP, Ops and Finance on import compliance, including tariff classification, country-of-origin determinations, and duty exposure tied to overseas sourcing decisionsMaintain documentation supporting FOB/title transfer terms with manufacturing partners and ensure consistency with company revenue recognition policiesRetailer Supply Onboarding and Reverse LogisticsCreate and own a scalable supply onboarding playbook for new retail partners, covering order processes, compliance requirements, and forecasting alignmentServe as the operational point of contact for new retailers during their launch period, ensuring a smooth supply experience from day onePartner with the retail team to assess retailer requirements early and translate them into supply chain commitmentsDesign and implement reverse logistics processes for our retailer channel, including return authorization, disposition, and restocking workflowsWork cross-functionally with finance, operations, and customer teams to ensure returns are handled efficiently and cost-effectivelyProduct Lifecycle Management (PLM)Own the end-to-end PLM process, serving as the central point of accountability for BOM version control and documentation integrityEstablish and enforce PLM best practices, change control processes, and cross-partner communication standardsEstablish and enforce change management protocols (ECOs/ECNs) and ensure cross-functional alignment on all product revisions.Team LeadershipDirectly oversee Operations Team employees, providing mentorship, direction, and performance managementFoster a culture of accountability, continuous improvement, and operational excellence within the teamAlign logistics and planning functions with broader company goals around fulfillment speed, inventory efficiency, and costModel and encourage effective use of AI tools across the team as a support resource for analysis, research, and documentation, while ensuring independent judgment and accountability are never delegated to themQualifications8+ years of progressive operations and supply chain experience, with at least 3 years in a senior leadership roleProven track record managing overseas manufacturing partners and executing NPI programsHands-on experience owning PLM and BOM management processes in a product-driven companyStrong negotiation, vendor management, and contract experienceExcellent cross-functional communication skills — comfortable partnering with Engineering, Finance, and external stakeholdersProficiency with ERP, PLM, or supply chain management systemsExperience in consumer products, hardware, or accessories preferredFamiliarity with consumer electronics compliance frameworks (RoHS, Prop 65, CPSC, UL) preferredPerks of the PackMedical, Dental, and Vision plansCompany-paid Long-Term Disability401k with Company MatchPaid Time OffFree Halo gear + Product Testing OpportunitiesWork remotely from anywhere in the U.S.Be part of a mission-driven, dog-loving teamWe provide competitive compensation packages, inclusive of base salary, incentives, and benefits. Final compensation dependent on experience, skills, and qualifications. The base salary range for this role is $170k - $180k.Protect Animals With Satellites is for everyone but especially for dog lovers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Protect Animals With Satellites does not accept unsolicited headhunter or agency resumes. Protect Animals With Satellites will not pay any third-party agency or company that does not have a signed agreement and approval to submit candidates. Applications for this position may be reviewed with the assistance of automated tools that help assess alignment with role requirements and prioritize candidates for human review. All employment decisions are made by Protect Animals With Satellites personnel, not by automated systems.