Director, Engagement Management, PE

About Yoh Yoh is all in and ready to go! We deliver immediate critical talent search and outsourced and managed services. That means we match the best to the best and leave the rest to the rest. It also means providing unmatched service to our clients and employees. We are headquartered in Philadelphia, PA and operate out of more than 75 locations. Pretty big, right? Well, at almost half a billion in sales, we are one of the largest talent and outsourcing providers in the U.S. Are you ready? At Yoh, we’re excited about what we do, how we do it and most of all, where we’re headed – together. Come join in on our purpose – We put people to work, we protect American freedoms, and we help our customers power and improve the world! www.yoh.com . Job Summary The Director of Engagement Management will be responsible for building, leading, and scaling the Engagement Management team within Product Engineering. This role combines strategic planning, leadership development, and operational execution, ensuring successful delivery of client engagements and alignment with company growth objectives. The ideal candidate will be a hands-on leader with a strong background in professional services, customer success, or a related field. This person should be adept at building and managing teams, defining processes, and collaborating with sales and technical teams. Responsibilities Define and execute the Engagement Management strategy, implement best practices, and scale processes to support business expansion. 25% Hire, mentor, and manage a team of Engagement Managers while fostering a culture of accountability and growth. 25% Act as a key liaison across departments, ensuring alignment with Recruiting, Operations, Product, and Engineering. 20% Oversee the deployment of project management tools, reporting dashboards, and analytics platforms. Establish KPIs to track performance, project health, and customer satisfaction. 20% Partner with Sales and Account Management to drive new business opportunities and ensure successful project scoping, pricing, and delivery. 10% KSAs (Knowledge, Skills, and Abilities) Demonstrated success in scaling programs and teams in fast-paced environments. Strong track record of partnering with Sales to drive revenue growth. Expertise in operational process design, metrics tracking, and team performance optimization. Exceptional communication and leadership skills. Minimum Qualifications Bachelor’s Degree in Arts/Sciences (BA/BS) Computer Science, Engineering, or other STEM discipline or equivalent experience Required 10+ years in professional services, customer success, or engagement management, with 5+ years leading teams. Required Travel Requirements: 20% Travel up to 20% to client and corporate locations Compensation and Benefits In compliance with this state’s pay transparency laws, the wage range for this role is $124,100 - $186,240. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements). Diversity, Inclusion & Equal Employment Opportunity Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Diversity, and Inclusion & Equal Employment Opportunity: Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over 110 years of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation and gender identity, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email reasonableaccommodation@dayzim.com . #dzyoh