Director of Operations (M/F/X)

THE MISSION? At MAMA, we believe hospitality and dining should be anything but boring. We bring together bold design, great food, and incredible cocktails to create unique and memorable experiences for everyone who walks through our doors. We’re looking for a Director of Operations with a strong F&B background, plenty of energy, the right attitude, and a desire to grow. Someone who knows the ins and outs of Food & Beverage operations and is ready to take the next step by broadening their experience into hotel operations. 🍽️🍸 We want someone hands-on, present on the floor, and close to the teams. Someone who loves making things happen and wants to help create an authentic and unforgettable MAMA experience. ❤️‍🔥 YOUR DAY-TO-DAY: WHERE YOU MAKE THINGS HAPPEN Oversee the hotel’s day-to-day operations, maintaining a strong presence on the floor and keeping a close eye on both the guest and team experience.🏨 Take overall responsibility for F&B operations and performance, working closely with the Director of F&B, who leads the day-to-day management of the outlets.🍽️ Work hand in hand with all Heads of Department (HODs), including F&B, Housekeeping, Kitchen, and Front Office, ensuring smooth operations and a consistent guest experience.🤝 Support and develop the teams, working closely with their respective leaders and fostering a culture of collaboration, ownership, and autonomy.🌱 Monitor key operational performance indicators and costs, identifying opportunities to improve efficiency and results.📊 Bring fresh ideas and take initiative to enhance the MAMA experience, staying true to the brand’s bold spirit, authenticity, and positive energy.💡 🎯 MADE FOR YOU? ONLY IF... You’re ready for your next step in F&B. You’ve built your experience in Food & Beverage operations and are excited to broaden your expertise into hotel operations.🍸 You know how to make people feel welcome. You’re passionate about guest experience and always look for ways to go the extra mile and create memorable moments.❤️ You’re a hands-on operator. You like being on the floor, staying close to the action, supporting your teams, and leading by example.🔥 You know great operations are a team effort. You’re a natural communicator who enjoys working collaboratively with different teams and department leaders.🤝 You have a strong business mindset. You’re comfortable monitoring performance and costs, with a good understanding of food cost and beverage cost control.💰 You bring energy, creativity, and initiative. You enjoy finding solutions, anticipating challenges, and turning ideas into action.⚡ You speak the language of the world. You’re fluent in English and have at least an intermediate level of Portuguese. French is a plus.🌍 You bring the right vibe. You’re professional yet down-to-earth, have a good sense of humor, and believe teams perform at their best when they enjoy what they do.😎 ✨​​​​​​​ YOUR LITTLE EXTRAS? Experience in a hotel environment or a property with multiple F&B outlets.🏨 A genuine curiosity about restaurant trends, cocktails, and lifestyle concepts.🍹 A desire to bring fresh ideas to the table and create experiences with personality.💡 RECRUITMENT PROCESS: Next, we're sure you know the tune 🎶: First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧 First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳 Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang! Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️. MAMA? Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent.