English-speaking Customer Advisor in Lisbon

Workster is partnering with a leading global customer experience company to recruit an English-speaking Customer Advisor for an international project based in Lisbon, Portugal. This is an excellent opportunity for a customer-focused professional to join a dynamic support team assisting English-speaking customers across multiple channels. You will handle inquiries related to accounts, services, and basic technical issues, ensuring a high-quality customer experience while representing a global brand. Your Role Deliver high-quality customer support in English via chat, email, and social media channels Assist customers with account enquiries, billing questions, and service navigation Troubleshoot basic technical issues and guide customers to appropriate solutions Ensure timely and accurate documentation of customer interactions and case outcomes Escalate complex or sensitive issues to specialised teams following company procedures Adhere to quality standards, data protection policies, and internal workflows Contribute to continuous improvement by sharing customer feedback and process suggestions Work collaboratively with multicultural teams and participate in training and team activities Your Qualifications Native-level or near-native fluency in English (written and spoken) Previous experience in customer service, contact centre, or support roles is an advantage Strong communication and problem-solving skills with a customer-first attitude Good computer literacy and ability to learn multiple systems and tools Ability to work accurately under pressure and manage multiple tasks Professionalism, empathy, and a positive, team-oriented approach Flexibility to work shifts within operational hours, including occasional evenings or weekends Experience with CRM systems or e-commerce support is a plus The Offer Office-based position in Lisbon with a supportive and international working environment Full-time employment with competitive salary and benefits Comprehensive paid training and structured onboarding Standard working schedule within operational hours; rotating shifts may apply Private healthcare and social benefits package Opportunities for career development and internal progression within a global organisation Multicultural team environment with regular team-building activities and learning opportunities Relocation support available for eligible candidates