Entry Level - Customer Care Representative

About UsWe’re more than an insurance provider — we’re a people-first, growth-driven team dedicated to protecting what matters most for working families. Our mission is clear: deliver peace of mind and long-term security to the communities we serve.Our culture is built on flexibility, purpose, and opportunity. We invest in our people with hands-on training, mentorship, and leadership development so every team member has a real chance to grow.The OpportunityIn this role, you’ll be at the heart of the client experience. From answering questions and walking families through benefit options to guiding them through important decisions, you’ll make coverage simple, clear, and stress-free.It’s not just about forms or paperwork — it’s about building meaningful relationships, protecting futures, and making a difference every day.What You’ll DoBuild strong, ongoing relationships with clients after enrollmentExplain benefit details, policy updates, and assist with claimsBreak down coverage options in a way that’s easy to understandCollaborate with team leads to improve onboarding and client serviceServe as the primary point of contact for client questions and supportTake part in professional development and leadership trainingWhat We’re Looking ForStrong communication skills and a passion for helping othersComfortable with technology and virtual collaboration toolsOrganized, self-driven, and detail-orientedPrevious customer service or insurance experience is a plus (not required)Must be legally eligible to work in the U.S. or CanadaPerks & Benefits100% remote work with flexible schedulingWeekly pay + performance incentivesPaid training & mentorship designed to help you succeedFast-track advancement with leadership opportunitiesSupportive, mission-focused team culture where people come firstThe chance to make a real impact by helping families protect their futures