Entry Level Customer Service

About UsWe are the only supplemental benefits company in the world operating under a fully unionized model. For more than six decades, we’ve partnered with over 40,000 unions and associations across North America, offering reliable supplemental and permanent benefit programs to the hardworking families that keep our communities strong.Our purpose is straightforward: protect, educate, and support members with benefits they can depend on throughout their lives. Every program we provide is built with one objective — helping working families create long-term financial stability and peace of mind.What You’ll DoIn this role, you’ll assist union members who have specifically requested information about their benefits. Your job is to explain their coverage, walk them through available options, and ensure they receive clear guidance and dependable support.Your main responsibilities include:Handling inbound and outbound communication with union membersSetting up and conducting virtual or phone-based appointmentsPresenting benefit programs in a clear, professional wayCompleting digital applications accuratelyMaintaining strong compliance and quality standardsParticipating in training, mentorship, and leadership development sessionsWhat We’re Looking ForStrong communication and interpersonal skillsA positive, professional attitude focused on helping peopleSolid customer service or relationship-building abilitiesOrganized, self-motivated, and able to work well in a teamComfortable using computers, video conferencing, and digital toolsCustomer service or sales experience is helpful but not requiredMust be legally eligible to work in the U.S. or CanadaWhat You’ll GainFull benefits package including health, dental, and life insurance100% remote work with the ability to work from homeFlexible scheduling that adapts to your lifestyleWeekly pay with additional monthly bonusesOpportunities for recognition and company-paid travel to destinations like the Bahamas, Cancun, and Las Vegas