Entry Level Customer Service - Work From Home

For more than 60 years, we’ve stood shoulder-to-shoulder with hardworking families as the only 100% union-labeled supplemental benefits provider in the world. Partnering with over 40,000 unions and associations across North America and beyond, we’ve built a legacy of trust by helping millions of essential workers — teachers, healthcare professionals, firefighters, veterans, and more — protect what matters most: their families, their health, and their future.When workplace benefits are reduced or lost, we step in to fill the gap. Our mission has always been simple: to educate, protect, and empower working people with the financial security they deserve.Our Culture & PurposeEverything we do is rooted in integrity, transparency, and genuine service. We don’t just offer jobs — we build careers that make a difference. Every team member has the opportunity to impact families’ lives in a meaningful way while developing long-term professional skills.Through personalized mentorship, hands-on training, and clear advancement pathways, our people grow into leaders who help others do the same.Your RoleIf you love helping others, enjoy connecting with people, and want a career that’s both meaningful and rewarding, this could be the perfect fit.You’ll be responsible for:Speaking with union members who have requested information about their benefitsScheduling and leading virtual meetings (via Zoom or similar platforms)Explaining coverage options clearly and professionallyManaging client information and applications using simple online toolsEnsuring accuracy and compliance through documentation and follow-upsParticipating in professional development sessions to build leadership and communication skillsCollaborating with your team to meet performance goals and celebrate shared successFrom your very first week, you’ll have the full support of experienced leaders and mentors who genuinely care about your success.What We’re Looking ForWe’re seeking individuals who are:Clear, confident communicators who listen wellPositive, energetic, and passionate about helping othersDetail-oriented and organizedComfortable working independently from homeMotivated by growth, leadership, and teamworkExperienced in customer service, sales, or client relations (an asset, not a requirement)Legally eligible to work in the U.S. or CanadaWhat You’ll ReceiveWe believe great people deserve great rewards. That’s why we offer one of the most competitive compensation and benefits programs in the industry.Comprehensive health benefits after onboarding100% remote role — work from anywhere with internet accessFlexible scheduling for a healthy work-life balancePaid training and mentorship — no experience requiredFast-track promotions for top performersExclusive, all-expenses-paid trips to destinations like the Bahamas, Cancun, and Las Vegas for qualifying team membersA supportive, mission-driven culture that values collaboration and celebrates successWhy You’ll Love Working With UsThis isn’t just a job — it’s a career with purpose. You’ll have the chance to grow personally, achieve financial success, and make a lasting impact on families who need it most.Join a team that believes in your potential, supports your journey, and celebrates every win along the way.Apply today and start building a future that truly matters — for you, and for the families you’ll help protect.