Entry Level Training Associate (WFH)

Role SummaryWe are expanding our remote team and looking for individuals who are comfortable speaking with people, following clear systems, and providing dependable support. This position combines communication, organization, and guided client interaction in a professional, structured environment. Multiple openings are available for candidates seeking stability and long-term growth.Organization OverviewOur organization has operated for decades, supporting large member-based groups and working professionals across North America. We specialize in long-term protection programs designed to remain in place beyond employment or retirement changes. Known for consistency, ethical standards, and internal development, the company has earned recognition as a strong and supportive workplace.Primary DutiesSpeak with individuals who have requested information by phone or videoSchedule and manage virtual appointmentsWalk members through provided materials and explain information clearlyAssist with completing online forms and required documentationAccurately update digital records and notesFollow established procedures and quality guidelinesParticipate in coaching, training, and leadership development sessionsWhat You Can ExpectComprehensive onboarding and step-by-step trainingOngoing guidance from experienced mentorsFlexible scheduling optionsFully remote work environmentClear advancement pathways for motivated individualsSupportive team culture focused on growth and accountabilityCompany-hosted events and recognition programsQualificationsClear and professional communication skillsStrong organization and time-management abilitiesHigh school diploma or equivalent requiredPrevious customer-facing experience is an asset but not required