Executive

· Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards. · Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good outcomes. · Negotiate payment and repayment plans, assessing customers' needs and financial circumstances, whilst addressing missed payments or arrears. · Signposting customers effectively for external debt advice where necessary, explaining clearly the benefits these firms might be able to provide and how customers might go about contacting them. · Experience making outbound calls or handling calls for UK clients · Proficient level of written and spoken English · Active listening skills · Assertive, empathetic, professional & courteous · Ability to empathize with the customer · Prioritizing customer needs · Good problem solving, reasoning and analytical skills · Negotiation and influencing skills · Computer Literacy (MS Office, Excel, Social Media, Online, Navigation) · Good articulation of the English language (Spoken and Written) · SA Citizen · Grade 12 (Mandatory) "In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/aligned our EE targets"