Facilities Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking an experienced Facilities Manager to oversee comprehensive site operations and lead a high-performing team. Responsibilities: Leadership Manage and coach team members Develop and sustain a high-quality, well-motivated team Ensure high staff morale, trust, and work ethics Build and maintain an environment that supports teamwork, cooperation, and performance excellence Mentor and enable training & development of team members Client/Stakeholder Management Proactively engage stakeholders to ensure on-site client expectations are met Build and develop effective client/stakeholder relationships across multiple organizational levels Serve as on-site key point of contact for Facilities in the client's premises Procurement & Vendor Management Ensure vendors are well-managed, delivering services on time and within budget Ensure vendor procurement processes comply with agreed client procurement guidelines and Jones Lang LaSalle best practices Contracts Management Plan and manage all contracts to ensure professional delivery at appropriate costs Monitor contract expiry dates and initiate re-procurement when needed Continuously assess contracts to deliver best value to the client Finance Management / Cost Control / Profitability Actively ensure the site's financial operations meet or exceed targets and control requirements, including the Jones Lang LaSalle Code of Ethics Ensure financial processes are followed at all times Health & Safety Management Ensure provision of a safe working environment Ensure compliance with statutory regulations on fire, health, and safety standards Site Operations Management: Ensure high-quality service delivery for soft and hard services Recommend continuous quality improvement practices and implement industry best practice operations Implement building procedures and performance measures, maintaining them consistently Ensure all Critical Environment (CEM) requirements are met Review existing operations regularly to reduce costs and improve operational standards Risk Management: Ensure a property risk management program, including audits, is implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented and in place Assist in developing guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conduct Achieve Key Performance Indicators and Service Level Agreements Ideal Experience: Experience in facilities management Excellent interpersonal skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Strong PC literacy and proven ability to manage daily activities using various systems Demonstrated experience with continuous improvement initiatives (highly desirable) Knowledge of vendor management for specialized services Knowledge of critical facilities and understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller systems, Fire Protection systems, Mechanical & Electrical systems, BMS systems) Proven capacity to understand and interpret commercial contracts Budget management and financial analysis skills Other Personal Characteristics: Strong communicator with good presentation skills; possesses strong verbal and written communication skills; active listener Fluent in Italian and English for written, verbal, and reporting purposes Passion for quality with an eye for detail to ensure best service delivery Self-motivated, confident, and energetic Ability to effectively handle stressful situations Flexible and able to adapt to rapidly changing situations Strongly goal-oriented with ability to focus on meeting all performance targets Team player able to cooperate and work well with others to meet targets Proven ability to initiate and follow through with improvement initiatives Exhibits honesty and trustworthiness -------------------------------------------------------------------------------------------------------------------------------------------------- Stiamo cercando un/una Facilities Manager esperto/a per supervisionare le operazioni del sito e guidare un team ad alte prestazioni. Responsabilità Leadership: Gestire e guidare il team Sviluppare e mantenere un team motivato e di alta qualità Garantire elevato morale del personale, fiducia ed etica professionale Costruire e mantenere un ambiente che supporti il lavoro di squadra, la cooperazione e l'eccellenza nelle prestazioni Fornire mentoring e supportare la formazione e lo sviluppo dei membri del team Gestione Cliente/Stakeholder: Coinvolgere proattivamente gli stakeholder per garantire che le aspettative del cliente in loco siano soddisfatte Costruire e sviluppare relazioni efficaci con clienti/stakeholder a più livelli dell'organizzazione Essere il punto di contatto chiave in loco per i servizi Facilities presso la sede del cliente Procurement e Gestione Fornitori: Garantire che i fornitori siano ben gestiti, fornendo servizi nei tempi e nel budget previsti Assicurare che i processi di procurement dei fornitori siano conformi alle linee guida concordate con il cliente e alle best practice di Jones Lang LaSalle Gestione Contratti: Pianificare e gestire tutti i contratti per garantire un'erogazione professionale ai costi appropriati Monitorare le scadenze dei contratti e avviare il re-procurement quando necessario Valutare continuamente i contratti per garantire il miglior valore per il cliente Gestione Finanziaria / Controllo Costi / Redditività: Lavorare attivamente per garantire che le operazioni finanziarie del sito raggiungano o superino gli obiettivi e i requisiti di controllo, incluso il Codice Etico di Jones Lang LaSalle Assicurare che i processi finanziari siano sempre seguiti Gestione Salute e Sicurezza: Garantire un ambiente di lavoro sicuro Assicurare la conformità alle normative statutarie in materia di sicurezza antincendio, salute e sicurezza Gestione Operazioni del Sito: Garantire un'erogazione di servizi di alta qualità per servizi soft e hard Raccomandare pratiche di miglioramento continuo della qualità e implementare operazioni secondo le migliori pratiche del settore Implementare procedure e misure di performance dell'edificio, mantenendole costantemente Garantire che tutti i requisiti di Critical Environment (CEM) siano soddisfatti Rivedere regolarmente le operazioni esistenti per ridurre i costi e migliorare gli standard operativi Gestione del Rischio: Garantire l'implementazione e il mantenimento di un programma di gestione del rischio immobiliare, inclusi gli audit Assicurare che le procedure di escalation e di segnalazione degli incidenti siano implementate e operative Assistere nello sviluppo di linee guida e strategie per garantire la conformità alla condotta aziendale di Jones Lang LaSalle Raggiungere gli Indicatori Chiave di Performance (KPI) e gli Accordi sul Livello di Servizio (SLA) Esperienza Ideale: Esperienza in facility management Eccellenti capacità interpersonali e abilità di interagire con un'ampia gamma di personale e richieste del cliente Conoscenza dei requisiti di Sicurezza sul Lavoro Solida competenza informatica e comprovata capacità di gestire le attività quotidiane utilizzando vari sistemi Esperienza dimostrata con iniziative di miglioramento continuo (altamente desiderabile) Conoscenza della gestione fornitori per servizi specializzati Conoscenza delle strutture critiche e comprensione degli aspetti tecnici di base della proprietà (climatizzazione sale server, sistemi chiller, sistemi di protezione antincendio, sistemi meccanici ed elettrici, sistemi BMS) Comprovata capacità di comprendere e interpretare contratti commerciali Competenze di gestione del budget e analisi finanziaria Altre Caratteristiche Personali: Comunicatore/comunicatrice efficace con buone capacità di presentazione; possiede forti competenze di comunicazione verbale e scritta; ascoltatore/ascoltatrice attivo/a Fluente in inglese per scopi scritti, verbali e di reportistica Passione per la qualità con attenzione ai dettagli per garantire la migliore erogazione dei servizi Auto-motivato/a, sicuro/a di sé ed energico/a Capacità di gestire efficacemente situazioni stressanti Flessibile e capace di adattarsi a situazioni in rapido cambiamento Fortemente orientato/a agli obiettivi con capacità di concentrarsi sul raggiungimento di tutti i target di performance Team player capace di cooperare e lavorare bene con gli altri per raggiungere gli obiettivi Comprovata capacità di avviare e portare a termine iniziative di miglioramento Dimostra onestà e affidabilità Estimated compensation for this position: 38,000.00 – 47,000.00 EUR per year Final compensation packages are determined by various considerations including, but not limited to, skills and competencies assessed on the basis of objective criteria. Estimated compensation for this position: 38,000.00 – 47,000.00 EUR per year Final compensation packages are determined by various considerations including, but not limited to, skills and competencies assessed on the basis of objective criteria. Location: On-site –Milano, ITA If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. 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