Field Service Manager

1. Territory & Business Ownership Operate and grow the assigned territory as the business and P&L owner. Take ownership of the financial performance of the assigned area, customers, and field service team. Work closely with Sales(AM) to develop and execute strategies for sustainable business growth. Drive service growth opportunities based on customer needs, installed-base requirements, and field insights. Support achievement of business and AOP commitments through effective planning and execution. 2. Customer Leadership Build and maintain strong, trusted relationships with customers across multiple levels of their organizations. Develop greater width and depth of customer relationships and serve as a key service leadership contact. Understand customers’ operational priorities, challenges, and lifecycle needs and coordinate the appropriate Honeywell resources to address them. Own and drive Plan for Every Customer (PFEC) activities for the assigned customer base. Work with Sales and technical teams to identify opportunities for service, upgrades, modernization, and lifecycle support. 3. Field Service Team Leadership Lead and support Field Service Specialists assigned to the territory. Ensure field resources are effectively aligned with customer and business priorities. Work with Field Operation Manager to identify and address FSS training and competency development needs. Promote ownership, accountability, collaboration, and continuous learning across the field service organization. Encourage sharing of technical knowledge and field best practices within the team. 4. Service Delivery & Operational Excellence Ensure service commitments are delivered effectively and in alignment with customer expectations. Coordinate with FSS, TSC, FSM, and Project manager, and other support functions to resolve customer and operational issues. Engage the appropriate organizational support structure to meet business and customer commitments. Maintain focus on service quality, responsiveness, operational discipline, and customer satisfaction. Support effective prioritization and escalation of critical customer issues. 5. Growth & Cross-functional Collaboration Collaborate with Sales to develop customer and territory growth plans. Partner with TSCs to convert customer requirements into HORIZONTAL offering. Support pipeline development and service growth by identifying opportunities within the installed customer base. Coordinate with relevant stakeholders to secure investments and resources required to support growth, customer engagement, and service capability. Work effectively with regional and global teams when additional expertise or support is required. 6. Safety, Quality & Compliance Demonstrate strong leadership in Health, Safety and Environment (HSE) and ensure field activities are conducted in accordance with applicable Honeywell and customer requirements. Promote a strong safety and quality mindset throughout the field service organization. Ensure risks, customer concerns, and significant technical or service issues are appropriately communicated and escalated. Required Bachelor's degree or equivalent qualification in Engineering, Automation, Control & Instrumentation, Electronics, or a related technical/business discipline. Min 10 years of relevant professional experience in field service, industrial automation, process control, maintenance, engineering, or a related environment. Min 5 years of people manager role is required. Preferrable to have experience of working directly with industrial customers such as Oil & Gas, Refinery, and Power. Strong leadership, ownership, problem-solving, and decision-making capabilities. Good understanding of field service delivery and customer support operations. Ability to collaborate effectively across Sales, Service, Engineering, and other functions. Strong communication and stakeholder-management skills. Strong commitment to safety, quality, and customer satisfaction. Ability and willingness to travel to customer sites as required. English communication capability sufficient to collaborate effectively with regional/global teams. Preferred Experience with Honeywell systems/products or comparable industrial automation and control technologies. Knowledge of DCS, process control, industrial automation, instrumentation, networking, or related technologies. Experience in lifecycle services, maintenance, modernization, upgrades, migrations, or retrofit projects. Experience leading field service engineers or other technical service professionals. Demonstrated experience in service business growth, financial management, or territory management.