Field Service Tech I

IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world‑class content , strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide , we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com . Responsibilities Join IGT as a Field Service Technician and become a key member of a team responsible for supporting casino gaming equipment and technology at customer locations throughout the San Pablo area. In this customer-facing role, you'll troubleshoot, repair, install, and maintain gaming systems while building strong relationships with casino personnel and ensuring the highest level of service and uptime. This position is ideal for a hands-on technician who enjoys problem-solving, working independently, and supporting leading-edge gaming technology in a fast-paced environment. Responsibilities: Provide technical support to customers on operational and maintenance aspects of gaming equipment and systems Troubleshoot, diagnose, and resolve hardware, software, mechanical, and network-related issues Perform preventative maintenance and repairs on gaming equipment Complete equipment installations, upgrades, and site surveys Serve as the primary technical contact for customers on service-related matters Maintain accurate inventory records and documentation for parts and equipment Complete service reports and required paperwork in a timely manner Support nearby casino locations as business needs require Participate in an on-call rotation providing after-hours and weekend support Qualifications High School Diploma or GED required Vocational, technical, or trade school education preferred 2+ years of technical field service, electronics, gaming, networking, or related experience Strong troubleshooting and problem-solving skills Customer-facing experience with excellent communication skills Experience working with hardware, software, and networking technologies Proficiency with Microsoft Office applications, including Word and Excel Valid driver's license and clean driving record Ability to obtain and maintain required gaming licenses Ability to lift up to 50 pounds and move equipment using appropriate tools and equipment Comfortable working independently and managing multiple priorities Keys to Success Customer-first mindset with strong relationship-building skills Ability to troubleshoot and resolve issues efficiently with minimal supervision Strong attention to detail and commitment to quality service Excellent communication and professionalism Adaptability and willingness to learn new technologies Ability to work effectively in a fast-paced environment while balancing competing priorities Dependability, accountability, and a strong sense of ownership #LI-MC1 IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted. Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements. IGT is the global leader in gaming. For more information, please visit www.igt.com .