Field Services Representative - Eastern Europe

Field Services Representative - Eastern Europe PRIMARY RESPONSIBILITIES / KEY RESULT AREAS Provide technical support for the operation and installation of IFC and W-IFE products to SES' airline customers. Report to regional manager of EMEA Maintenance & Customer Operations. Develop and maintain excellent working relationships with airline customers to achieve and maintain customer satisfaction goals as defined by SES Senior Leadership. Work collectively with the customer airline’s maintenance, engineering and planning teams to ensure all issues are identified and resolved in a timely manner. Coordinate with internal stakeholders i n resolving problems and progressing projects to help smooth resolution and progress. Assist communication between Headquarters and customers t o prevent conflicts and misunderstandings as an intermediary to e nsur e smooth communication. Support all technical aspects of SES systems installed on the customer fleet, including but not limited to installation, preventative maintenance, fault isolation, troubleshooting, software loading, hardware replacement and fault rectification. Provide on-site technical support of the IFC and IFE to airline or maintenance personnel. Provide internal and external reporting of all technical issues and resolution actions and escalate issues as appropriate in a timely manner . Provide technical support to airline customers and MROs on AMMs, Installation Drawing, Schematic, Service Bulletin, etc. Support internal and external stakeholder s and coordinating between the two companies on technical and certification activities for STC System Installation or modification projects. M onitor the system performance daily, identify any malfunctions from the data, and take appropriate measures to correct the malfunctions. COMPETENCIES Comprehensive knowledge of aircraft maintenance including electrical and avionics systems. Comprehensive knowledge of airline operations and EASA regulations. Comprehensive knowledge of IFC and IFE is preferred . Ability to interpret all technical documents such as AMMs, Drawing, Schematic, Service Bulletin supporting the installation and repair of the IFC and IFE system. Good communication skills and st rong customer service skills, familiarity with cultural etiquette, and international experience. Excellent written and verbal communication in Polish and business level English. Willingness and ability to learn new techniques and skills on one's own initiative. Ability to travel frequently, both domestically and internationally, for extended periods of time and on short notice. Ability to work overtime, holidays, weekends, and all shifts based on airline schedules and available aircraft ground times . QUALIFICATIONS & EXPERIENCE Minimum 3 years’ experience in aircraft maintenance including electrical and avionics systems on commercial aircraft. EASA Aircraft Maintenance certification is preferred. Ability to pass all background checks for the purpose of airport badging. Computer skills, including Microsoft Offic e. Driver’s license. KEY DELIVERABLES Maintain and improve IFC and IFE system availability and performance. Immediately repair any malfunctions occurring on the system on aircraft. Make system activation at every system installation successful. div.content { background: #FFFFFF; } div.joqReqDescription { background: #FFF repeat-y!important; font-family:Arial, Helvetica, sans-serif!important; text-align:left; color:#000; width:700px!important; margin:0 auto!important; position:relative; -webkit-column-count: 1; /* Chrome, Safari, Opera */ -moz-column-count: 1; /* Firefox */ column-count: 1; padding-top:0px; padding-left: inherit; padding-bottom:50px; font-size:14px } div.joqReqDescription div.image-box { width: 700px; text-align: center; display: block; padding: 0 0 35px; } div.joqReqDescription p, div.joqReqDescription ul{ font-family:Arial, Helvetica, sans-serif!important; margin:0 15px; padding-bottom:12px; } div.joqReqDescription li{ padding-bottom:6px; } /* position: absolute; height: 389px; } div.joqReqDescription div.imagebox2 { text-align:center; } */ SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. For more information on SES, click here .