Founding Operations & Customer Success Manager

ABOUT THE ROLE This is a rare opportunity to join a fast-growing AI-focused B2B SaaS company as their first dedicated Operations & Customer Success hire. You'll work directly alongside the founding team to onboard, support, and grow a portfolio of 40+ B2B clients across 14+ industries. The company builds an AI Visibility Content Engine that helps brands appear in AI-generated answers and overviews across leading platforms. You'll be foundational to how clients experience the product and how the team scales. WHAT YOU'LL DO - Own the end-to-end onboarding experience for new B2B clients, ensuring a smooth and value-driven start - Serve as the primary point of contact for a growing portfolio of clients, building strong relationships and driving retention - Identify client needs and translate them into actionable product feedback for the founding team - Develop and refine scalable processes for client communication, reporting, and success tracking - Collaborate closely with the founders on operations, tooling, and internal workflows as the company scales - Support upsell and expansion conversations by demonstrating product value and understanding client goals WHAT WE'RE LOOKING FOR Required: - 0–2 years of experience in customer success, operations, or a startup environment with a focus on onboarding and supporting B2B SaaS clients - Full professional fluency in both German and English - A proactive, ownership-driven mindset — comfortable in an early-stage environment where processes are still being built - Strong communication and organisational skills, with an ability to manage multiple client relationships simultaneously Nice to Have: - Familiarity with AI-focused or content-engine SaaS products (e.g. AEO, GEO, or SEO tooling) - Experience translating client feedback into concrete product improvement requests - Background at a consulting firm, growth-stage startup, or tech company in a client-facing role COMPENSATION & BENEFITS - Base salary: €70,000 per year - Equity: 0.25–0.75% VSOP (virtual stock options), depending on profile and experience - Visa sponsorship: Not available LOCATION This is an on-site role based in Munich or Hamburg, Germany. The team is split across both cities and you are welcome to join from either location.