Front Office Manager | Opening Mama Shelter Amsterdam (F/M/NB)

Would you like to join us and contribute to write the first pages of this story ? You must be fluent in English, being comfortable in Dutch is a plus. Any additional language is a bonus. THE MISSION? Our customers and the reception team are in good hands with you 🤗. Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. 🌟 You recruit, train, lead & coordinate the Front Office team in addition to taking on many responsibilities. 📋👥 As head of department, you are the direct spokesperson and create the link ♾ between the staff, your team and Management. 🔗 You are in charge of managing & solving customer issues and complaints in order to retain our customers. 💬🛠️ Involved in the marketing of Mama services, you inspire the promotion of our shop (sale and merchandising of products) 🛍️, the restaurant🍽️ and our events. 🎉 The customer experience must be perfect ✨ and you guarantee it 🤜. MADE FOR YOU? ONLY IF… Your leadership is natural & effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you ✊! You know how to identify talents and develop them; red chair and buzzer: it's your turn! 🛑💫 You know how to mobilize the necessary resources (Human, Financial & Administrative) to succeed in your mission. You know how to drive sales, without turning into the Wolf of Wall Street 🤑💵. With excellent customer relations, you never run out of resources when faced with a customer situation. Confidentiality is important to you: what happens to Mama stays with Mama 🤐. You get your hands dirty and think that leading by example is the key to success. You know how to optimize sales and occupancy: 100% OBJECTIVE! 💯🤩 True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi. YOUR LITTLE EXTRAS : For you The Shining is not only a horror movie but above all, a film about a hotel 😱🏨. You are a real leader, and you know how to motivate your team! You master Opera Cloud. Unbeatable at Monopoly you know how to put the right price at the right time 💸! Next, we're sure you know the tune 🎶: First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧 First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳 Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang! Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️. MAMA? Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy . Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people . Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore , a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor , founded in 2021. ------------------------------ Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.