General Maintenance Technician Shreveport, LA

Salary Range: $19.55 - $23.00 QT - Where Hard Work is Rewarded Everyone in the QT family possesses a certain intangible quality. Of course, they possess the many other qualities we expect in our employees, like dependability and work ethic, but they have something else, too. It’s the QT culture, and it’s what attracts everyone who works with us. Our employees are the reason people love the QT experience. Our employees work hard, have fun, and genuinely love providing great service. In return, we give them great pay, great benefits, and all the fountain drinks they can consume. Primary Purpose of the job Provide support for QT Facility Support Department by repairing/resolving FS work orders within the areas trained, and/or, trouble shoot and update maintenance issues in the electronic work order management software, to provide clear information to responding Facility Support Technician(s), or third party maintenance services. Maintain a professional working relationship with the store team members and the customers. Work efficiently using good time management skills to quickly prioritize repairs. Troubleshoot, diagnose, and repair equipment according to established safety procedures. Maintain the proper mechanical ability needed to safely address work orders based on technician trade assignment. Required Education High school graduate or equivalent. Desired Education High school graduate Required Experience N/A Desired Experience Six (6) months QuikTrip store operations experience Position in Organization Reports to: Facility Support Supervisor, Facility Support Market manager or Facility Support Manager Directly Supervises: N/A Indirectly Supervises: N/A Relationship Inside the company: Store Development, Facility Support, Operations and Information Services Outside the company: Outside contractors, material/parts suppliers Physical Requirements *See full Job Description in SharePoint for details Age N/A Job Responsibilities 1. Maintain assigned equipment and facilities in good working order. a. Troubleshoot, diagnose issues, and make repairs to equipment in the stores according to technician classification. Follow all applicable safety policies and procedures. All General Maintenance Technicians will be assigned the FS Technician Trade. b. Work efficiently and use time management skills to quickly prioritize assigned repairs. Ensure all work orders are resolved within the predetermined time frame. c. Provide good customer service by communicating effectively with customers, store employees, co-workers, and others as necessary. * 60% 2. Work efficiently to address all assigned work orders in each location. a. Meet established company standards on technician work efficiency ratings based on Technician Trade as outlined in Facility Support departmental guidelines. b. Ensure all assigned work orders are updated regularly with appropriate, informative details. c. Ensure all parts and labor used to repair equipment is properly entered for each work order. d. Complete all scheduled and assigned Planned Maintenance and Special Project work orders within predetermined time frames. * 30% 3. Ensure all applicable administrative tasks are completed timely and accurately. a. Use mobile device according to established procedures to record all direct and indirect labor posts. b. Perform all inventory control procedures for transferring, issuing, requesting, and returning parts and/or materials to or from the Equipment Warehouse or other warehouses and/or facilities. c. Complete all warranty/core returns regularly, completely, and resolve any issues timely. d. Maintain a valid driver's license and properly maintain assigned company vehicle. e. Maintain assigned tools according to established applicable company procedures. * 5% 4. Attend and participate meetings, training classes, tech rides, and other resources to maintain and improve technical proficiency. a. Utilize the mobile device to request training on equipment as needed. b. Attend and participate in all skill schools, new equipment, and other training as assigned or requested. c. Maintain all required manufacturer and QuikTrip certifications as requested. d. Respond to requests from resource groups for resolutions to problem equipment. e. Share best practices concerning equipment repairs. f. Work with other technicians to improve technical proficiency of the department. * 5% Competencies Work Order Resolution Maintenance Software Utilization Technical Troubleshooting Equipment Diagnosis & Repair Trade-Specific Mechanical Proficiency Third-Party Coordination Safety Procedure Adherence Repair Prioritization Customer & Store Team Communication Independent Field Execution Performance Review - Objective Performance Review - Subjective Does technician communicate consistently within the POD? Does technician leave detailed work order updates that lead you to the next step? Is technician receptive to feedback? Does employee contribute to the team's success? Does the technician leave work orders behind without a clear path to resolve? Does technician communicate when they arrive to the store and when they're leaving the store? Does technician interact with the store's team members in a respectful and courteous manner? Does technician communicate the plan to resolve work orders they were unable to repair during the visit? Does Tech assist and/or communicate clearly to customers while performing tasks? Customer Service Teamwork Culture Problem Solving/Critical Thinking Accurately and timely updates workorders Repairs equipment timely and efficiently Accurately sells parts to Workorders. Accurately scans on assets prior to making repairs. Follows Office/Departmental Attendance Policy/Standards Follows QT programs, policies, procedures, and standards Follows departmental safety procedures. Arrives on time per policy for scheduled shifts. Maintains and operates Company provided vehicles. Accurately and timely codes receipts for provided company credit card. Follows QuikTrip appearance/grooming policy. Estimated Time Spent on Computer 10% of the work day Extent of Direct or Indirect Impact on Sales, etc. Directly influence sales and profits by performing corrective work on pieces of equipment that are broken. Indirectly influence expenses by performing the best possible work at the lowest possible cost. Confidential Info Accessible to this Person Store gasoline and merchandise sales volumes and access to QT security cabinet. Additional Criteria for Scope & Impact of Position This position requires the employee to be available by phone and/or email and/or have accessibility to calendar, contacts and data while out of the office. NOTICE TO APPLICANTS AND EMPLOYEE REGARDING CONSUMER REPORTS A consumer report and/or investigative consumer report including information concerning your character, employment history, general reputation, personal characteristics, criminal or police records, motor vehicle record, and mode of living may be obtained for employment purposes at any time. An investigative consumer report is a consumer report which contains information obtained from interviews with your neighbors, friends, or associates. Upon timely written request of the Personnel Department of the Company, and within 5 days of the request, the nature and scope of any investigative consumer report obtained will be disclosed to you. We will run a report to verify that an applicant does not have any unresolved bad checks with QuikTrip. You may review our Privacy Policy here .