General Manager ID #1646

The opportunity: The General Manager is responsible for successfully managing the ongoing daily operations of the Health and Fitness Centre by ensuring service excellence throughout the facility and adherence to all operational policies and standards. In this role, you will: • Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada. • Demonstrate strong support and commitment to serving the membership, facility users and all program participants of the YMCA of Simcoe/Muskoka. • Monitor and manage Centre health by utilizing a variety of management tools such as budget, member surveys and unison reports. • Develop and manage annual Centre budgets in conjunction with the Regional General Manager flagging significant variances in a timely manner. Achieve the annual budget as approved by the Board of Directors. • Ensure that the strategic goals of the Association are met through active participation in leadership circle, regional groups and product groups as assigned. • Maintain a high level of service delivery by: ◦ Setting annual sales and retention targets ◦ Monitoring service and program quality by observing YMCA Best Practices and My Y Experience Standards. ◦ Developing and implementing Health and Fitness programs that stimulate member growth and retention. ◦ Monitoring, analyzing and responding strategically to membership trends. ◦ Maintaining current working knowledge of industry trends on a local, regional and national level. ◦ Monitoring and respond appropriately to community needs. • Recruit, train, schedule, coach and evaluate an exceptional Senior Staff Team. Provide ongoing feedback and support to all Centre staff in order to maintain a strong culture of trust, unity and productivity. • Ensure that the facility is clean and well maintained as per YMCA of Simcoe/Muskoka and My Y Experience Standards. • Ensure that the Centre is in compliance with the guidelines and policies of all regulatory bodies. Document a local Centre emergency plan and ensure that all staff are trained and ready to respond. • Develop a working knowledge of all YMCA software to help make strategic decisions based on the most appropriate data. • Ensure a customer facing presence during day, evening and weekend hours. Interact with members and participants on a regular basis to maintain accessibility and foster relationships. Provide leadership by walking around, demonstrated by on the floor leadership in more than one program / service area as well as being able to support all staff to deal with all situations that present themselves. • Maintain an efficient flow of information both internally and externally to ensure that staff, members, committees, donors and the community are well informed. Ensure that communication is clear, professional and effective as well as being in alignment with the YMCA values. • Achieve annual giving objectives by recruiting campaign chairs and volunteers to develop and maintain relationships with community donors and potential donors through stewardship. • Maintain, foster and create positive community relations in conjunction with the Regional General Manager and COO. • Adhere to all provincial and federal legislation relevant to job description. You bring: • Degree preferred although Diploma in related health field acceptable with 5 years supervisory experience • Proven customer service and business experience • Human resource experience, 2 years supervisory experience preferred • Current CPR and First Aid Certification • Must be able to work flexible hours based on client needs • Child Safeguarding Orientation • AODA training • Health & Safety Awareness training • Bill 168 (Violence & Harassment in the Workplace) training • Mandated training (including AODA, Workplace Violence & Harassment, Health & Safety Awareness, Child Protection, etc.) is required before or shortly after commencement of work • Clear Police Reference Check and Vulnerable Sector Screening Why work for the Y: At the YMCA of Simcoe/Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As a General Manager, you will have the opportunity to make a positive impact on the lives of our participants and the community. You will work alongside a supportive team of individuals who are committed to our vision of building vibrant and connected communities where everyone belongs. Perks: ,Compensation: $74,100 Annual Salary • Paid Well- Being Days • YMCA Simcoe /Muskoka Wellness Day • Benefits Plan • Pension Plan after 2 Years • YMCA Health, Fitness & Aquatics Membership When people find a community where they belong, they shine. At the YMCA of Simcoe/Muskoka, we believe in creating spaces where everyone belongs. In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you. About us: The YMCA of Simcoe/Muskoka is a registered charity dedicated to building healthier, stronger communities by promoting physical, mental, and social well-being for all. We offer a wide range of inclusive and affordable programs and services to individuals and families, regardless of their background or financial situation. Applications will remain open until October 23, 2026 This role is for an existing vacancy that is available or will be available at the time of fulfillment. We wish to express our appreciation to all applicants for their interest in this position; however, only candidates selected for an interview will be contacted. The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Each step of our recruitment process is human-led; we do not use artificial intelligence (AI) or automated screening tools. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the People and Culture department at hr@sm.ymca.ca. In keeping with our commitment to child and youth safeguarding, job offers are contingent on the successful completion of a Police Records Check and employment reference checks. Police Records Checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Police Records Checks must be renewed every three years.