Global Support & Customer Success Representative

ResponsibilitiesResponding to customer inquiries across various channelsHandling, tracking, and documenting customer cases in internal systemsCoordinating with relevant company teams as neededMeeting defined targets and service-level agreements (SLA)Combining customer-facing communication with back-office operational tasksRequirementsAvailability for 24/7 shift work, including nights and weekendsStrong service orientation and customer-centric mindsetProficiency in Office 365 and ExcelFluency in English (reading, writing, and speaking) – mandatoryExcellent verbal and written communication skillsPrevious experience in a support or call center – an advantageAdditional languages – an advantageTechnical background and affinity for the automotive field  - an advantage Suitable for students, including part-time positionsHybrid work model based in HerzliyaWho we are?Questar Auto Technologies is a company at the forefront of the automotive industry, introducing innovative AI technology for predictive vehicle health & Driver behavior. We help our clients in the automotive sector, including automakers and fleet operators, to unlock the value of their vehicle data and make informed decision through insights delivered to them through our systems. Our solution combines cutting-edge AI-based analytics software, advanced data analytics, and extensive experience in the commercial vehicles industry telematics. By performing deep learning both onboard vehicles and in the cloud, Questar's technology can predict potential issues before they occur, enabling proactive management of maintenance, drivers, and mission, reducing TCO.Questar system is deployed in 20 countries and some of the largest OEMs & Teir1 are part of the company customers.